Safepay issues

Rayner

Good day all

I have the following issues with Safepay since last week.

Safepay does not allow me to use a dropdown bar, all other features work work except the dropdown option.

Kind regards

Rayner

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

or

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hello,

An update has been released today and it fixes a few issues recently discovered in Safepay:

https://community.bitdefender.com/en/discussion/91738/product-updates-and-release-notes#latest

When the rollout reaches your device, make sure to reboot after updating to the latest Bitdefender version and Safepay should perform as expected afterwards.

Regards

camarie

https://community.bitdefender.com/en/discussion/97496/safepay-issues

The issue has been fixed and released yesterday. After receiving the update version 27.0.25.115 the problem should not manifest anymore.