Bug? Bitdefender Mobile Security - stop/crashes at app-lock access (after opening a locked app).

R.A.M.P

Good day,

I'm using bitdefender for many years now without any problems, it silently does its work on all my devices.

But since just a few days (since about 27-10-2023) on my phone (Samsung S10e/OneUI 4.1/Android 12) Bitdefender mobile security stop/crashes at app-lock access (after opening a locked app). Bitdefender version 3.3.221.2334.

For example when try to open mail, then I get an error message saying that Bitdefender stopped, see attache image).

Also when entering the app-lock menu in bitdefender settings it crashes.

At entering any other settings the Bitdefender appdoes not crash.

Tried restarting the phone, clear app cache etc but problem still persists.

Is this a known bug?  Any ideas how to fix?

Thanks in advance.

Scott

Hi @R.A.M.P

If you want to wait for someone to possibly reply with an answer that is up to you, otherwise, you should contact support from the link below. Go through the HowTo's & Troubleshooting prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started.

https://www.bitdefender.com/consumer/support/help/

Kind regards,

Scott

R.A.M.P

Thank you!

I did update the app yesterday and same problem persists so Update app didn't help.

Today contacted the support:

It now works OK after completely removing the Bitdefender app and then re-install it again from the app store and configure it from scratch.

R.A.M.P

But with re-installing the version downgraded so maybe it is still a SW issue.

Bitdefender version 3.3.221.2334 (NOK) -> Bitdefender version 3.3.217.2317 (OK).

Scott

https://community.bitdefender.com/en/discussion/comment/330133#Comment_330133

Thank you for posting back with your results, we appreciate it. We'll see what happens when the app eventually updates.