Reports about a device not in sync with this device's diagnostics

edited November 20 in Mobile Security

I have 2 devices with Bitdefender Central (BDC) installed.

  • When I open BDC on Device A, it reports that Device B has one issue (web protection turned off), which has to be fixed manually
  • Same when I open BDC on web, it reports Device B having that problem
  • When I open Bitdefender on Device B though, it reports that I am safe and Web Protection ON

What should I do?


  • Alexandru_BD
    Alexandru_BD admin
    edited November 20

    Hello @moniuch,

    This isolated behaviour is already known.

    To add here, it has also been noticed that whenever the phone is restarted, a notification in Central is received and this shows that there are configuration issues for the device involving Web Protection. However, when checking the device in the "My devices" tab in Central, the device appears as ‘safe’, with no issues displayed. Mobile Security doesn’t display any issues either and Web Protection is on.

    These isolated errors have been reported in both the Central App and Central web.

    The product teams are currently investigating this behaviour and should come up with a resolution soon. But I would still advise you to contact them, as they may provide an ETA for a fix and maybe a workaround as well. You can use the link below to get in touch with the Bitdefender engineers:

    Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes