ALERTE SONORE VOL PERTE

KM78

Bonjour

l'alerte sonore en cas de perte ou vol ne fonctionne que sur un des trois téléphone que je possède, je ne trouve pas l'origine de cette problématique.

merci de votre aide

cordialement

Gjoksi

Bonjour.

Contacter le support client de Bitdefender:

https://www.bitdefender.fr/consumer/support/aide/

chat: En Francais L-V, de 9h a 17h, English 24/7

tel.: France +33 (9) 70 01 97 15, +33 (0) 800 961 161 (Francais - du lundi au vendredi de 9h a 17h)

tel.: Belgie +32 28 80 71 70 (Nederlands/Francais - du lundi au vendredi de 9h a 17h)

tel.: Canada (+1) 647 955 1197, (+1) 647 847 3405 (English: 24 hour service) (Francais - du lundi au vendredi de 9h a 17h)

REMARQUE : L'assistance telephonique de Bitdefender n'est pas gratuite!

Cordialement.

KM78

Merci beaucoup

Flexx

Additionally, @agozob can also have a look into this for you.

Regards

Alexandru_BD

Hello @KM78,

Did you check if the BMS app has the required permissions? I think this could be related to the sound permissions..

Additionally, for Bitdefender Mobile Security to work as intended, it needs the following permissions:

• Internet access: used for cloud communication.
• Read phone state and identity: used to detect if the device is connected to the internet and to extract certain device info needed to create a unique ID when communicating with Bitdefender cloud.
• Read and write browser bookmarks: The Web Protection module deletes malicious sites from your browsing history.
• Read log data: Bitdefender Mobile Security detects traces of threat activities from the Android logs.
• Location: required for remote location.
• Camera: required for Snap photo.
• Storage: used to allow the Malware Scanner to check the SD card.

Regards,

Alex