Excel Add-In Quarantined

CIH

Hello,

I have been using Big Red Consulting's Excel Add-In tools for years. Suddenly BitDefender is blocking the application and related temp files. I've reached out to BRC and they say it is a false positive.

I have already:

Run a Full BitFender Scan - nothing reported

Removed, rebooted and reloaded the BRC software - no resolution

Deleted all temp and prefetch files and rebooted - no resolution

Rebooted in Safe Mode - no resolution

This is one of the error message I keep receiving (other identifies a temp file):

Feature:

Antivirus

The file C:\Users\cih62\Documents\BRC\IIF Transaction Creator Pro\Transaction Creator Pro for QB.xla is infected with VBA:Logan.9786 and was moved to quarantine. It is recommended that you run a System Scan to make sure your system is clean.

I am running on Windows 11 and use BitDefender Total Control.

How can I stop the quarantine from happening as I use these tools often?

Thanks

Gjoksi

Hello.

Only the anti-malware researchers at Bitdefender Labs can help you with the issue.

You should report the file(s) as false positive to Bitdefender Labs here:

https://www.bitdefender.com/consumer/support/answer/29358/

You should also follow the steps from this article:

https://www.bitdefender.com/consumer/support/answer/13427/

Regards.