Paid for premium but still on free
So for the last 3 subscriptions, I’ve been kept on free. I contacted bitdefender and sent them proof that I paid and showed them screenshots as here you’ll see attached. All they said is I’m on free per checking my account which doesn’t answer as to why that is if I paid. They seem unwilling to assist as have contacted them on separate occasions about it.
I waited for the last subscription to cancel out and now resubscribed but kept on free still.
Any thoughts to the issue?
Using my bitdefender account as was used before.