Bit defender total security wont allow me to change settings

iwishbdwouldasignauser

Ive installed bitdefender total security on number of computers and on one of them want to adjust the settings but cannot and they are greyed out.

How do allow these settings to be updated on this computer?

If its profile specific can I allow updates for all profiles

pregunton

Last update messed some things for me. Lets see if they fix it on the next update. but in your case you should try to reinstall if the others computers are ok

Flexx

https://community.bitdefender.com/en/discussion/99121/bit-defender-total-security-wont-allow-me-to-change-settings

Repair your Bitdefender product (https://www.bitdefender.com/consumer/support/answer/13429/)

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards

Alexandru_BD

Hello,

I think this has nothing to do with the update, but the user permissions on that device. Try to use an admin account and see what happens.

Regards,

Alex