Uninstall Old Bitdeferder antivirus- Through ****** or any other method

Genesis

Hi,

We have on-prem Bitdefender antivirus product installed on our network and now we have opted for Cloud version. 

In terms of upgrading workstations to the cloud version 

First, I have been told to uninstall the old Bitdefender and then install using the new client (cloud version)

 I am ok with installing the new cloud version on the client.

 Only challenge is how to uninstall the old Bitdefender version. Please post me if there is easy way of uninstalling the old version of Bitdefender on the Windows clients.

 Are there any scripts or any method to uninstall the old Bitdefender antivirus.

 

Any help will be great.

Gjoksi

Hello.

Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

Andrei_S Enterprise

Hello @Genesis ,

There is an easier way to migrate from OnPrem to Cloud if you have at least 20 endpoints. We can issue a migration patch by following the steps mentioned here: https://www.bitdefender.com/business/support/en/77212-153386-switching-the-gravityzone-management-console-from-on-premises-to-cloud.html#UUID-61409141-00d9-ee45-358c-dfda63d85123

If you want to uninstall the BEST agents, the most appropriate way of doing it is from the OnPrem Console or from Control Panel for each endpoint.

If these methods fails we have an uninstall tool and a procedure detailed here: https://www.bitdefender.com/business/support/en/77209-80124-using-the-uninstall-tool-to-remove-bitdefender-endpoint-security-tools.html#UUID-2a7d3494-b94d-6913-b083-150ad5afb238

At any time you can reach out to our Enterprise Support Team if you are having difficulties with any of the mentioned procedures.

Kind Regards,