Nothing seems to work as it should.
I've got used to continually having to manually log on to the VPN
I've got used to the ridiculous load on my cpu and memory imposed by BitDefender.
As for the PW manager, damned if I understand how it's supposed to work. I have lost count of the number of times I've been asked to install the Firefox extension. Which I have - repeatedly, including checking the "private window" and "remember me" options - neither of which it does! Today, same again. So I log into BitDefender central and try to activate PWM from there. It asks me to log in again. Then, initially, it fails to recognise my email address. WTF? Shortly thereafter it DOES recognise me.
Quite honestly my initial impression that this utility was well designed was an illusion. The PWM is next to useless.
Answers
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Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.
Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.
If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:
Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/
Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/
If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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