Bitdefender Virus Scanner on macOS unexpectedly quits during custom scans

JOJOshaun · 2024-03-29T11:07:20+00:00

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JOJOshaun

System displayed problem report:

problem.log

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Comments

Flexx

https://community.bitdefender.com/en/discussion/99378/bitdefender-virus-scanner-on-macos-unexpectedly-quits-during-custom-scans

Try uninstalling and reinstalling the Bitdefender product.

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on the product you've selected and the issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket for macOS:

Bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/
Bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards