Solutions for "2FA setup key is invalid"?

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Are there any solutions for the error message "2FA setup key is invalid" when scanning an authenticator setup key QR code (or manually entering the key)? Using Password Manager version 1.3.1 as an extension to Google Chrome Version 123.0.6312.106 (Official Build) (64-bit) running on Windows…

Edition Windows 10 Pro
Version 22H2
Installed on ‎11/‎3/‎2020
OS build 19045.4170
Experience Windows Feature Experience Pack 1000.19054.1000.0

Answers

  • Alexandru_BD
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    Hello @Lance Hegland,

    There could be a few reasons behind this. QR codes generated for 2FA setup usually have a limited validity period. If the QR code has expired or was generated incorrectly, it might result in this error. Then, if your device's time settings are incorrect, it can cause issues with generating valid authentication codes. Try restarting the authenticator app or your device to see if that resolves the issue. If the problem persists, consider reinstalling the authenticator app. If the issue persists, consider reaching out to the Bitdefender Support team using the link below:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user