Bitdefender not scanning files

James11
James11
in Bitdefender antivirus for mac


I downloaded the trial version of Bitdefender For Mac.  It does not scan anything besides backup content (when I uncheck “don’t scan content in backups” under Preferences -> Protection).  Otherwise, when I do a scan (quick, full, or custom), it indicates that 0 files were scanned.  “No threats were found”  “0 Scanned files.”  To resolve this, I’ve taken the following steps 1.) I unchecked “Scan only new and changed files” in Preferences -> Protection.  2.) I made sure I completely uninstalled any other antivirus solutions from my system (I’ve had other trials and full antivirus products). 3.) I uninstalled and reinstalled a few times.  Not sure what the issue is here.  Any help would be greatly appreciated.  


Specs: MacBook Pro … OS: Sierra (Version 10.12.1)

Comments

  • nogoats
    nogoats


    I'm having the same problem with the paid version. It only scans my backup disk not my laptop. No help from support yet. Mac 10.12.2 (16C67) Antivirus for Mac 5.2.0.4

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    /index.php?/profile/206572-james11/&do=hovercard" data-mentionid="206572" href="<___base_url___>/index.php?/profile/206572-james11/" rel="">@James11 Please open a ticket with our support team via bitsy@bitdefender.com and provide them with the below information.


    1. A System Information log


    -How to send a System Information log: https://support.apple.com/en-us/HT203001


    2. A screenshot of the Activity Monitor


    -click on Finder from Dock, click on Go from the menu bar and select Utilities

    -from the Utilities folder open Activity Monitor

    -click on "View" from the menu bar and make sure that the "All Processes" option is checked.

    -select the "CPU" tab

    -click on "File" from the menu bar and select Print. A window will appear

    -in the bottom-left corner you will see a field where it says "PDF" with an arrow. Click on the arrow and select "Save as PDF"

    -a new window will appear. At the "Where" field, select Desktop and click on Save

    -a PDF file named "Activity Monitor (All Processes)" will be saved on your Desktop. Please send it attached to your next reply.


    3. The BDLDaemon, BDCoreIssues and com.bitdefender.antivirusformac logs:


    -open the main Bitdefender window

    -press Command-Shift-D on your keyboard

    -click on Help in the menu bar and select Enable Debug Mode

    -run a Quick Scan and a Full Scan (reproduce the issue)

    -send us a new BDProfiler log (it should automatically collect the new BDLDaemon and BDCoreIssues logs)


    -How to generate a BDProfiler log: http://www.bitdefender.com/support/-1446.html


    Note: you can also find them in /Users/Shared/


    4. A system log


    -go to Applications > Utilities

    -open Console

    -right-click on system.log on the left side and select Reveal in Finder

    -send us the system.log, system.log.0.gz, system.log.1.gz etc files from the Logs folder that just opened


     


    /index.php?/profile/206920-nogoats/&do=hovercard" data-mentionid="206920" href="<___base_url___>/index.php?/profile/206920-nogoats/" rel="">@nogoats I see that you received a response from the support team via email. Please check your inbox or spam folder.

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