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Firmware update causes lost signal

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spewak
spewak ✭
in Bitdefender box


I had my Bitbox 2 working great until the Firmware update that is. I run a router and extender (Orbi from Netgear) and had successfully placed them in AP mode with nary a problem. Since the Firmware update, my Satellite drops the signal rendering the things connected to it unable to get a signal to the www. Please fix the bad update soon. I had to abandon the BB2 and go back to my Orbi system for wifi.

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  • Michael_BD
    Michael_BD Technical Support Manager BD Staff
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    Hi,


    Could you please provide me with the email address that you used for the BOX setup through a private message so that we can take a look at the account and continue the troubleshooting?


    Thanks!

  • spewak
    spewak ✭
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    spewak@surewest.net should be the email address I used.

  • spewak
    spewak ✭
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    Michael, since I never heard back from you <img class=" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title=":angry:" />, I just kept checking this Forum and lo and behold, I saw in your original Firmware Update post the further updates have been issued. I reinstalled the Box 2 in my network and now everything works well with my Netgear Orbi system. I think that you should break out Firmware update posts so that it doesn't become buried in the original post.

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