Bitdender Central app showing my Box 2 offline

My Bitdender Central app keeps showing my Box 2 offline continually on multiple devices.  A reboot fixes it for about one hour or two, and then it shows as offline again.  

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  • Flexx
    Flexx Moderator, Defender of the month mod

    @Out2Pgh

    Sorry for the inconvenience caused to you.

    You can directly drop an email to bitdefender BOX support at [email protected] .Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

    Additionally you can also visit below link where you can resolve your query by filling up online forum or get in direct touch with bitdefender BOX support representative via chat.

    https://www.bitdefender.com/box/support/


    If this helps, kindly mark answer as agree/ accepted

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Hello @Out2Pgh ,

    1. At the time of the issue, was your box showing teal color like this?


    2. At the time of the issue, are you 100% sure both the Bitdefender Box and your mobile device which has Bitdefender Central app had active internet connection?

    1. Do you have any kind of VPN apps running on your mobile device?
    2. Are you facing this issue always after reboot? Or random issue?


  • I think the server went down for a bit, I still had internet but I can't access the app until a force quit then restarting the app. The main central page also had 500 errors that were resolved. They might have been switching servers as well as the fourm changed when central went back up.


    Let me know if restarting the app after a force quit works.

    David Fine | CEO & Co-Founder of STRX Technologies | Bitdefender Bronze Partner

    https://r3desired.com | https://strxtech.com