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Scans stuck on Windows 8.1

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caj
caj ✭
in Bitdefender antivirus for mac

I just got bitdefender and ran a quick scan with no problem, but when I tried to run a system scan it never completed and I could not find a way to stop it. Now I have another quick scan that has said "running" for 12 hours and a "pending" notification for a full system scan. There is no progress bar to tell me how a scan is progressing. Can someone please tell me how to cancel these scans?

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  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    https://community.bitdefender.com/en/discussion/82575/scans-stuck-on-windows-8-1

    Hi Member

    Sorry for the inconvenience caused to you.

    Kindly drop an email to bitdefender support at bitsy@bitdefender.com

    Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.


    If this helps, kindly mark answer as agree/ accepted

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

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