Bitdefender Blocking IDrive
Relatively new user here. Installed Bitdefender and have been using IDrive with it with no issues for several days. Today I subscribed to the VPN service. With VPN connected, IDrive will not work. The IDrive folk provided the attached information. I've verified that all of the IDrive executables are added to the BD firewall rules. The BD chat agent's solution was to turn on split tunneling so that IDrive can work but no longer enjoys the advantage of the secure tunnel. This is a temporary workaround IMO and not a solution.
I've seen a few other posts on here about BD blocking IDrive. Have there been any resolutions other than the one response which said to uninstall/reinstall BD?
Best Answer
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Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
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Bitdefender Ultimate Security Plus (user)
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Answers
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Done. Thank you.
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