Why does SMS scam not stay activated

I have the same issue. No matter how many times I click active the banner remains.

I also have the same issue mentioned in the other thread where I wake up to a message saying I must manually scan my new download each morning.

Hello everyone :)

I'm also affected by the very same problem other users have mentioned above; incorrect recommendations concerning the status of the Scam Alert feature coming from "Autopilot Recommendations".

I really just wanted to chime in to demonstrate that it has apparently become a more common issue users face at the moment.

Thanks to @cunnind and @aglaza for creating the thread and/or generally contributing; I might not have reported this erroneous Bitdefender behaviour on my own if there hadn't existed any thread to comment on the matter in the first place ^-^

Best regards,

Christian Simon

I'm fairly certain that @Alexandru_BD is right with his assumption/assessment; it's most likely just an UI error and Scam Alert works perfectly fine in the background the whole time :) Only "Autopilot Recommendations" indicates a false status while the Scam Alert tab presents it as enabled without a flaw.

Best regards,

Christian Simon

Good day everyone,

I hope this does help as I may have found a fix as I had the same issue with 3 of my family's devices which were Samsung S20, Note 20 and A51 all running android 13 where the scam alert and chat protection does turn off automatically after 3 days by itself, upon getting to Bitdefender's support and they provided me with the https://dontkillmyapp.com (click the samsung tab), below is what I did and so far after 2 weeks now monitoring, the scam alert as well as the chat protection is working as intended to be. Below is the feedback that I gave back to the Bitdefender Support Team.

How I managed to get it running:

Upon checking the Bitdefender Security Application in the battery care and also memory, I noticed 2 of the devices didn't have the Bitdefender app listed in it out of the 3 devices. After testing the device which had the Bitdefender app on the option to exclude it from the battery and memory auto shutdown, I noticed that one device didn't turn off automatically after a week of monitoring whereas the other 2 did shut off after 3 days. So the next course of action for the 2 other Samsung devices was to uninstall it from the google play store as well as to remove it from bitdefender central as well. After that I reinstalled the app and before signing into the app to add the license to it, I went back to the battery and memory option to exclude it and I now have found the bitdefender app to be there and excluded it from both memory and battery auto shutdown and only after that I signed into the application to link the license and after once in the app, the permission needed to be given to the app for the spam monitor, notification monitor, scan etc, I have given and turned on the stated permission. After a few days later I have seen all 3 Samsung devices running as expected without the Bitdefender app being auto shutdown. 

I would like to inform you regarding this issue as well that the Samsung users will have to reinstall the app if they don't see the Bitdefender Application app in the battery and memory exclude option even tho that in other places like apps, storage and permissions the Bitdefender app is already excluded, but if they don't see it in the memory and battery option, the phone will still auto shutdown the application. Only way for the fix is in paragraph 2.

I do hope this data does help everyone at least who this issue as so far its day 17 from when I managed to fix it until the time of writing of this post.

Best Regards,

Flanksy😊

Hi @Alexandru_BD you're welcome ☺️