Is There A Way To Disable Safepay In Parental Control?

Elmanz
Elmanz
edited January 2023 in Parental Control

So I use Bitdefender for all my family devices. Including kids.

I use a parental control app to limit children's access to the internet and social media.

However, they discovered Safepay!

Is there a way to disable it or lock it with a password.

I ve been using Bitdefender for 2 years and it ve been great. I really do not want to change it for that silly reason.

Thank you so much.

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Answers

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    Smart kids. :)

    As for now, there is no way to disable, uninstall or lock with password the Bitdefender Safepay module.

    Regards.

  • hlim
    hlim

    Can Bitdefender make SafePay inaccessible to child?

  • Gjoksi
    Gjoksi Defender of the month mod

    @hlim

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • DAGaillard
    DAGaillard

    Following this discussion, this is a real issue as it is an open workaround with no solution, whereby kids can access anything they want on the web. Is there a resolution planned on the Bitdefender roadmap? I, like the other parent who posted this, prefer not to change from Bitdefender but will do so if this cannot be resolved.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @DAGaillard and thanks for joining us here.

    Indeed, I have to say that this is a legitimate observation and I appreciate your feedback. Thank you for taking the time to share your thoughts with us. Following this discussion, the developers acknowledged this scenario and will start looking for possible solutions. A resolution for this has already been added on the product roadmap, however there is no ETA for its implementation, as it's difficult to predict when the solution will be developed and in what form. But I'm sure the product teams will come up with a proper solution for this "loophole" soon. 🙂

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • DAGaillard
    DAGaillard

    Hello Alexandru_BD

    Could you please provide an update on the roadmap delivery time frame for fixing this loophole? My only solution at this time is to disallow my child from using the computer or switching to solution other than Bitdefender for security.

    Thank you

  • Alexandru_BD
    Alexandru_BD admin

    Hello @DAGaillard,

    Unfortunately, I don't have any news at the moment.

    Premium Security & Bitdefender Endpoint Security Tools user

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