Autoscan & Safepay settings not saving upon reboot

same problem, very annoying because the scan starts every time the cloud services register a new drive letter.

Windows 11 Pro, Version 10.0.22631 Build 22631

Bitdefender Total Security, Version 27.0.30.136 (click top right at the rescue ring)

Yet again, I start my system and BD tries to scan my drives. Put aside the fact that I left the setting as Disabled when I last shut down, it is ludicrous that even if this autoscan feature worked properly i.e. held the settings from one session to the next, it identifies drives as "New" even after having scanned them before. I might think that if anyone wants this dubious feature to autoscan, then at least it might recognise previously-scanned drives from their labels or IDs.

I have been unable to recover my read only flash drive back to R/w state, and personally I think that what BD has introduced in this is in effect a form of malware. I do NOT want any software, good or bad, to be able to alter the states of devices on my system this way. I use my USB ports and drives for a comprehensive system of backups of key data, and if BD is going to put those out of reach, then it is worse than malware or ransomware.

Hi, Sir,

Is it possible to post some "emergency quick patch" for those issues has solved here?

I know you guys maybe want to do update clean and stable, but I feel less patient to wait because this issue too annoying even I log out and log in it launch 3 unwanted scan in light speed, too disturbed on everyday work.

Users who posted their issues here can understand the risk that "quick patch" may not work but perhaps got luck to solve their annoying insane problem first then you guys can fix those unsolved issues at ease, otherwise you guys would know the issue was not solved, yet.

Sounds like a Win-Win situation, doesn't it?

Maybe I misunderstood the default setting issue was solved but you guys holding it to wait other issue solved for updating them together...sounds like the scan + default settings issues are relevant?

So it is not possible to EFX 1 only first (default setting), right?

If they are not relevant, hope you can consider the suggestion that default setting may be more emergency, at least the users can set it by themselves and not bother you during the time period of fixing them all.

Anyway, thanks,

Okay, I understand, I've been there, my career of almost my entire life is developing game or some software by coding or managing projects, so I can totally accept your words.

It sounds so pain in your situation, I hope you guys can solve them smoothly and soon with good luck.

Considering other users who may not realize what is development and maintaining of a big software, they maybe need some separate solution as "first band-aid" to ease their inconvenience and pain in jobs. My sincere recommendation, please let your team understand that "default setting" issue is more important thing than "scan" issue actually. At least they can stop AV to do unwanted thing to prevent further disaster happening.

If the solutions of them still need more time, perhaps you guys need to sit down, to have a small meeting, and decide that if you need to change update plan or not. After all, reminding users there is a "saving file bug" by making them busy to stop unwanted scan actions when they just turn on their computers and prepare to start some important works everyday... seems not so good for Bit Defender reputation and image. Keeps "default setting" of a powerful AV software must not be the same thing as saving a text file, but most users do not have technical minds to comprehend such detail.

However, I got you personally and don't want to push you more, wish you and team good luck, hoping everything to be fine. 🙂

Any news on the fix yet? Bitdefender is still scanning every single drive for viruses on Windows startup because it is not keeping the settings not to.

Thank you for the information on the update. In the meantime in a Board Meeting this week that I attended, Bitdefender was not chosen as the Internet Security software platform for a medium-sized Limited business because the response time to this issue was too slow. The business does not have an IT structure of its own, relying on the cloud for everything but wanted to make sure laptops and mobiles were protected properly. I will still use Bitdefender on my own, personal, tech but I was disappointed to see the solution go to a competing product which, in my opinion, is not as good.

Hello everyone,

@Lawrenph thanks for sharing this insight with us. I guess that's how things work in life, you win some, you loose some. But here I dare say that the loss is theirs, Bitdefender offers outstanding enterprise security solutions.

The issue here was specific to home user solutions and it took a little bit longer to resolve than expected, but I think this setback doesn't affect the overall quality of these security solutions and the advanced level of protection they offer.

The following issues were resolved with the latest build version 27.0.30.140:

• Device scanning settings reset
• Custom scan dissapears after restart
• Scan settings reset after restart

I know this situation generated a lot of frustration and I'm glad to hear a fix has been deployed. I think sometimes a little bit of patience is needed, the developers will always find a way to fix things if something doesn't work as expected, and bug fixing usually takes time to troubleshoot. The debugging period may be long or short, depending on the complexity of the problem.

@AngryWater I hope the anger went away, or at least decreased. 🙂

I can tell you that all updates undergo extensive testing before they are being released and the teams involved are very much aware of what's at stake here. This testing process involves multiple stages to ensure that the update is stable, functional, and compatible with various hardware configurations and software environments. The updates are all being rolled out in batches for better monitoring.

I have recently finished watching LOST and I can honestly say it was one of the best series I've binged.

Regards,

Alex

Thank you, version 140 has fixed the issue. Alexandru_BD your comment "I dare say that the loss is theirs" when our Board of Directors decided against Bitdefender Enterprise because of the response to this issue, is poorly thought out. The loss is Bitdefender's as well. You have lost a potential customer and ongoing revenue for many years to come as small as it might have been to your organization. Secondly, you have failed to identify that how Bitdefender responds to issues like this one, reflects on how perceptions are made on how it will perform on it's portfolio of software across the board. Finally, you have lost a degree of reputation. The company concerned is a major player in a niche market and their decision will not go unnoticed. I am disappointed because I know how good a product Bitdefender is and I am not entirely convinced about the one that has been chosen instead as the AV Lab tests are not quite as good. Perhaps Bitdefender, as a company, needs to think about how it communicates progress toward resolving issues to its user base a little more efficiently than using a comments forum.

I have tried updated it manually last night and today 3 times or more, seems nothing else to report, now it show 100% update completed and the version number shows 140.

None issue of reset to default setting since this update, I think it is fair enough to me.

I guess we all glad it is fixed, and thanks to you all guys. 😄

@Lawrenph thanks for replying. 👍️

While I'm aware that this event caused an inconvenience and I regret this, I personally don't think it's fair to make the tie-breaking judging by the resolution timeframe of a specific situation that arose following an update alone. It's like cheering for your favourite football club only when they are winning. Things like this may happen (the development teams make considerable efforts to ensure they don't). And yes, you are right to say it's very important HOW the vendor reacts and deals with it.

Then there's this other thing that comes to my mind. The newest build can be flawless, absolutely impeccable passing all tests and the next thing you know, some OS updates itself and sparks a conflict with your software, giving you a headache and many man-hours to resolve. Now, I'm not trying to point the finger at anyone here and I'm fully aware it may be a loss for both parties, but if this the only criterion the management considered when selecting an antivirus provider, then it's regrettable, from my point of view, because there are many other things to consider when you entrust the safety of your business to a cybersecurity vendor.

I think everyone always learns something, sooner or later. So maybe they need to try other solutions to convince themselves which one is best suited for their business needs. And it's O.K. if they find it, as long as they stay protected out there. And if they are not satisfied with their current solution, Bitdefender's door is always open. 😉

The forum is not here to communicate issues on behalf of the company nor to resolve them all of the time. This community is an environment where Bitdefender users, enthusiasts and fans can engage, exchange ideas, support each other and share their knowledge and solutions. It is also a place of ideation and provides valuable feedback to the product development teams. It's a place where members can talk about Bitdefender and all things related, together with people from Bitdefender. But it's by no means the only communication channel the company has. 😁

This being said, I highly appreciate your loyalty and I encourage you to visit our community more often. You might like us even more! 😅

Regards,

Alex