Hi @joebreen
I have contacted support and after a few sugestions not working most of which I had tried already they cam back to me with this.
To change the protocol used by the VPN app from automatic to one of the ones listed below and keep trying until it works. I started with the wireguard as it is the newer protocol and So far it is holding I some times get an error 9 on start up but after that it seams to be holding I will give it a few more days to be sure but it was disconnecting a couple of times an hour before hand hope this helps joe
Original Issue with Bitdefender VPN: Seeking Resolution
Hi Everyone,
I'm experiencing an issue where my Bitdefender VPN disconnects randomly, showing error 8200 (Broken Tunnel). I've reinstalled the software multiple times and logged in and out several times. Flushing the DNS seemed to work temporarily, but the issue resurfaced after a day or two. Unfortunately, I can't find any reference to error 8200 in the FAQs or the community.
I'm trying to access the Techy Hivee website, but every time I attempt to open it, Bitdefender VPN disconnects. This is a serious problem for me, so please resolve it as soon as possible and provide a solution.
Answers
-
Hello.
On the same issue, check out this comment:
You could also contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.2