I need a suggestion about a possible security issue I'm having on my phone

Eno-Scott
Eno-Scott ✭✭
in Mobile Security

Recently I found the Bluetooth activated by itself when I restarted the smartphone, the VPN had been deactivated, the account was disconnected from the Samsung store and I had received a call from an unknown number while the phone was off (probably spam), I reported it on Members by sending the data, they advised me to see if the problem was still present in safe mode, in safe mode I found the airplane mode activated (I don't know if it's normal), the Bluetooth was turned off and the VPN could not be used in this mode.. in the same report they advised me if the problem was not present in safe mode to make a backup of the essential data with Smart Switch and save it on the PC, then to do a factory reset without restoring from the backup and if the problem occurs again to take the phone to be checked at an authorized center, I have already done several antivirus scans and everything seems ok, at this point do you think it is safe to connect the phone to the PC to make a backup?

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Answers

  • Flanksy
    Flanksy ✭✭✭

    Good Day @Eno-Scott,

    This is based on my point of view, it should generally be safe to connect your phone to a PC for backup if your antivirus scans show no signs of malware. Since Safe Mode didn’t show the same issues and there’s no indication of a virus, backing up with Smart Switch to a secure PC should be fine. Just make sure your PC is updated and protected by antivirus software as an added precaution.

    After backup, you can go ahead with the factory reset as Samsung members suggested. If the issues persist, then having it checked at an authorized service center is a good next step.

    Best Regards,

    Flanksy✌️

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