Bitdefender version update failing, serious issue
Comments
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This week's update should fix these issues.
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The update is now live for a limited batch of devices.
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Hi @dvsls
Will this fix also address the issue of the update getting stuck at 84% when trying to update to the latest versions of the bitdefender app?
I'm only experiencing the update getting stuck at 84% while trying to update ot the newest versions, the definitions update that happens automatically at about 5 minutes after booting my pc updates normally without getting stuck.
Thx
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Hello,
To add here, the version 27.0.41.199 will also fix the update getting stuck at 84%.
Premium Security & Bitdefender Endpoint Security Tools user
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Eagerly waiting for the .199 build…
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✔️ 27.0.41.201 version is available now and it will deployed to all users by the end of this week.
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Hi @dvsls
When will this version be available to download from bitdefender central?
I uninstalled my bitdefender and downloaded and installed the latest version from bitdefender central but it's version 27.0.41.198.
This version still gets stuck at 84% so I'll wont be able to update through automatic or manual update to version 27.0.41.201 so I'll have to uninstall and reinstall from the bitdefender central install file.
Thx
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Issue is still there. Getting stuck at 80% update
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Same problem here. I'm repeatedly getting stuck at 84% (currently verstion .198). I can't believe it hasn't been resolved since the May. Paid product that can't be used. Switchnig back to Windows Defender for now.
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Is the version you have version 27.0.41.201 or version 27.0.41.198?
Because the fix should be in the 27.0.41.201 version but not in the 27.0.41.198 version.
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Any idea how and were to update to 27.0.41.201 still suck on the .198 and can't update at all. This is very annoying.
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I think you will have to wait for a new installkit on BD central with latest build !
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When & How???? Why we still can not use a paid S/W since May?
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Bitdefender product upgrades are released in batches, and there is no fixed timeline for when each batch will receive the latest product upgrade. Sooner or later, everyone will receive the product upgrade through Bitdefender updates.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello @Eric01,
This has nothing to do with the issue reported by @Petersl back in May. Check his follow up comment here:
Users simply gathered on this thread to report the latest update issue that has been resolved with the release of version 27.0.41.201, as stated above.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Please give us the link to d/l the version 27.0.41.201. We are tied to uninstall and install the just d/l s/w but still show version 27.0.41.198 and keep stucking at 84%.
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Tuesday already, still on 27.0.41.198 I just uninstalled using the uninstall tool twice(only way to uninstall BD stuck) and re installed, downloaded the installer again from Bitdefender Central, is there an offline installer for that version? this kind of problem should not happen, an update getting stuck and making the antivirus disappear every day for a month is not a premium experience
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Petersl reported the 84% problem back again on July 4th. I do not know how to quote his message but the link is here:
Bitdefender version update failing, serious issue — Expert Community
Regardless, if you say the new version has resolved the issue, please provide us with the offline installer. No matter how many times we uninstall and reinstall, the update always gets stuck at 84%, and the version stays at 27.0.41.198.
All my devices which installed BD windows version are all stop been protected since July. It is almost 3 months in my case.
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@dvsls maybe you can help us out here. I assume there will be a follow up version to 27.0.41.201, since it doesn't seem to fix the update getting stuck at 84% as well?
Premium Security & Bitdefender Endpoint Security Tools user
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The problem is when you have .198 you are stuck at 0% or 84 % and you cannot update to .201
It will only be possible with an installer that contains .201 or newer . . .
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Hi @STRATOS55
What I do until this issue is resolved as a work around so it doesn't disappear is simply after boot of my pc I first let it auto update at about 5 minutes after boot (this is the definitions update checker and not the version update checker), then I simply disable the automatic updates and select "until next boot".
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I just ran the manual updater and this got stuck first for about 5 minutes at 0%, then it got stuck for about 5 minutes at 80% and then it got stuck again indefinitely at 84%.
After reboot I still have version 27.0.41.198 running.
When will version 27.0.41.201 be available to download manually from bitdefender central to then just reinstall?
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No one's going to tell you. That's the "fun part". I ended up constantly checking the release notes and manual update guide at Latest Bitdefender Build Version & Manual Update Guide. That's all. Currently .199 is out since 09/17/2024.
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An update is currently underway AFAIK, I just prepared and built yesterday the release branch for the final testing. From the internal talks it is planned on the next Tuesday, it might be delayed (although I hope not to be) if the final tests discover remediations to be done. When it will actually hit the market an announcement will be made as usual.
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Hi,
Is the newest version that has the fix available to download from the central?
Which version is now downloadable from central?
Thx
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I downloaded the free version a few days ago
From central is version .208
Yesterday had update to 27.0.42.210
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Hi everyone,
I uninstalled bitdefender and then reinstalled using the install file that I downloaded from central which is version 27.0.41.208.
After install bitdefender tried to update to the latest version after version 27.0.41.208 and again failed to do so, updater still gets stuck at 84% when trying to update to newest version.
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Same problem here, I'll disable updates again and run those manually, I think I won't renew my sub this year for my family, can't have all PC's with the same problem for months
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I think the only solution here is to wait until the 27.0.42.210 kit is available and reinstall then. As @RedsFan mentioned, he managed to update successfully to this version, however, it by the looks of it the issue where the update gets stuck at 84% persists for some users, but not all users. This will eventually be fixed with the next major update which I believe is scheduled to be released at the beginning of November (I could be wrong here, I don't have the exact dates and I don't wish to set the wrong expectations), at least this is the interval that was hinted on another thread recently.
Premium Security & Bitdefender Endpoint Security Tools user
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Can you let us know when version 27.0.42.210 is available for direct download from central thx.
Also it would be great if the version number could be added to the download window in central so we could know which version it is and not have to install it to find out.
And maybe also add the option to download previous versions of the installer in case there is an issue with the most current version and this way you can easily roll back to a previous version that would not have the issue that would be great.
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Already uninstalled after a day or two, its slow, opening several apps slows down the system.
I just saw a Performance test result from av-comparatives which confirms this !!
🤔
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About the 84% perceived stuck issue, or system slowing down?
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Hi everyone,
Update: bitdefender support has sent me a update about the updater getting stuck at 84%:
"Hello,
Thank you for your patience and understanding while we're working on your case.
I would like to give you a heads up regarding your bug report and inform you that the fix is still being developed but I have no release date yet. I want to apologize once more for the long waiting time and for any inconvenience that this might have caused.
I would also like to offer you a 6 months free extension of your current subscription, hoping it will compensate for the hassle.
Please let me know if you would still like to receive updates regarding this case, and if you agree with the extension. I'm also here to help if you have other cyber-security questions.
All the best!"
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@Petersl nice to hear you got a validity extension! 😅
Yeah, apparently there are still some hiccups with that update getting stuck at 84%
But I'm confident the teams will sort this out asap.Cheers
Premium Security & Bitdefender Endpoint Security Tools user
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Hi everyone,
I have noticed a new issue since I reinstalled bitdefender total security to the version 27.0.41.208.
What I do until this issue with the version updater getting stuck at 84% is resolved is after the definitions auto updater has finished that runs about 5 minutes after boot I disable the automatic updater and select "until next boot" however I sometimes have when rebooting my pc that the updater is still set to disable until next boot and it also changes the "update-interval" setting to 8 hours from 1 hour.
It seems to do this at random times and I don't know what the trigger is that causes this issue.
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@Petersl it could be a bug. You know the drill. 😄
Premium Security & Bitdefender Endpoint Security Tools user
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Goodnight! Here in Brazil the problem was solved with version 27.0.42.214
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Fyi, the latest version includes the fix for the update process that got stuck at 84%
Premium Security & Bitdefender Endpoint Security Tools user
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It's nice that OP got a validity extension, too bad everyone else in this thread that submitted logs/screenshots or had tickets on this bug - didn't.
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I just got the 6 months extension added to my account thanks.
When will the version 27.0.44.217 be available to download from central?
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Cheers @Petersl,
Glad to hear that. You also got one for being featured in the Defenders of the month leaderboard. 😉
As for Central, I'm not really sure when it becomes available..
Premium Security & Bitdefender Endpoint Security Tools user
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Unfortunately that seems not to be the case; @Alexandru_BD may I get the subscription extension please?
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@MCCD you will have to request this to the Support teams, as a gesture of goodwill. Unfortunately, I cannot add subscription extensions on the forum.
Thank you!
Premium Security & Bitdefender Endpoint Security Tools user
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And what about updates with so much time in between ?
BD latest update was 9 hours ago ?? 🤔 i don't think this is normal , 9 hours without any update ? Sorry to say but other AV solutions update more like every 1 or 2 hours to be save as much as possible . . .
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Well, this is weird. Do you have anything to say, @Alexandru_BD?
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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If you're experiencing issues with a Bitdefender version update failing, try the following steps:
Restart Your Computer: A simple restart can often resolve update issues.
Check Internet Connection: Ensure you have a stable internet connection.
Run Bitdefender as Administrator: Right-click the Bitdefender icon and select "Run as Administrator."
Disable Conflicting Software: Temporarily disable other security software that may conflict with Bitdefender.
Update Manually: Go to the Bitdefender website and download the latest version directly.
Repair Installation: Use the Bitdefender repair tool to fix any installation issues.
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No this is ridicoulous, there is nothing wrong with this installation, its installed for a week and several times i noticed this lack on updates… maybe because its the free version or there is something wrong with bitdefender. i'm not troubleshooting anything, i already uninstalled because 1 or 2 updates a day are just not enough to protect its users !!
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