Email protection error
Comments
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Hello @sanskreit,
Is your query related to Email Protection or Identity Theft Protection? I'm asking because you posted in the Identity Theft Protection category and the information you provided here is insufficient for us to advise.
Thanks
Premium Security & Bitdefender Endpoint Security Tools user
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Getting the same with email protection. Will attempt to ask in correct sub.
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Hello.
You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
NOTE: Bitdefender telephone support is not toll-free!
Regards.@Alexandru_BD The issue is related with the Email Protection feature, not with the Identity Theft Protection service.
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No resolution yet? I am facing the same issue
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Yes, in this case it's the same error that has been previously reported on this thread:
The best course of action for anyone encountering this would be to get in touch with Bitdefender Support to find out what's going on there, because we don't have more information at this time, we know that there have been isolated reports, something is causing this under specific circumstances and a task was already opened for the developers to investigate further, thus a fix is expected to arrive soon, but it's important to consolidate these reports, hence our recommendation to get in touch with the Support teams.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Hello,
The source of the problem has been identified and the development team is trying to push an update in the coming days to fix it.
Thank you for your patience.
Premium Security & Bitdefender Endpoint Security Tools user
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