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Charyb ✭✭✭


  • I had this problem and went to Protection -> Vulnerability -> Settings and turned off Wi-Fi Security Advisor and I also turned off User passwords. I just received a toaster pop-up which had a link to Bitdefender Digital Identity Protection after previously turning off Special Offers and Recommendation Notifications at…
  • Correct number is showing. Thank you! 
  • This has been fixed. Thanks!
  • What Windows version are you running on that machine ? Windows 10 Pro Version 1607 OS Build 14393.187 Do you have any other security solutions ? WinAntiRansom Are you a Admin on that device? Yes Please retry the install using Custom settings to skip the Scan process. This worked perfectly. Thanks! Also please note that…
  • The Bitdefender Central account and these online installers have become less than desirable. Waiting over 30 minutes to have absolutely nothing happen is very frustrating.
  • Hello all, Thank you for your feedback. We are working on the Bitdefender 2016 product update changelog and a separate topic will be pinned at that time. Thank you for your patience and understanding. The latest build version for Bitdefender 2016 en-US is This statement was made approximately 3 months ago.
  • Try these two registry locations. First one is 32 bit and the next is 64 bit. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
  • Hello all, Thank you for your feedback. We are working on the Bitdefender 2016 product update changelog and a separate topic will be pinned at that time. Thank you for your patience and understanding. The latest build version for Bitdefender 2016 en-US is It couldn't possibly take this long to post a new…
  • I like feature request 2
  • Is the ransomware protection the main difference from the 2015 version? Is everything else basically the same? Hi Dch48. Also the firewall and parental controls. I only use antivirus plus so I can't give any details. Bitdefender Central is new.
  • Hi knuddelz, Good luck with this. There was a rather lengthy feature request for this back in July of 2012 which was "escalated". Not sure what escalated meant in this case since, after 2 years, this still hasn't been resolved.
  • Sorry about the double-post. Not enough time is given to edit a post. After reading this warning- "After disabling Secure Boot and installing other software and hardware, it may be difficult to re-activate Secure Boot without restoring your PC to the factory state." I think I will leave things as they are.
  • Up to this point, I haven't needed it but I give everything a test to make certain it will work just in case. Thanks to both of you.
  • SafePay is running great now. Pages load like they should. I suppose the update you mentioned has already occurred. Thanks
  • The first thing I would try is a different browser.
  • The link below is what I could find in the online help file. Nowhere does it state that it automatically sends the support package. The very last line says, "A file will be created on your desktop (BDSP_*); send it to us in reply to this email." This sounds like a user is to create support package at the request of…
  • I just submitted a support package and my firewall notified me of an outbound connection for supporttool.exe at C:\program files\bitdefender\bitdefender\supporttool.exe. I will reply here when/if I receive a response.
  • Try opening an email ticket here -> Maybe the method you used is broken. I will test it to see if I get the same results as you.
  • It looks like, to unblock the file, you must first add an exclusion for the zip folder then you will be able to open the zip folder, then add an exclusion for the executable. It seems to block the opening of the zip file when there is an infection found. Once the zip folder is unblocked and opened and the executable…
  • I am also getting error 2001. It must be a problem with the servers. I will give it a try in another hour to see if the update continues to fail. I changed my previous post to show this but now I can no longer edit it.
  • I'm getting an update error 2001, too. Must be an update server problem.
  • Hi aussiejohnno, How did you try to contact Bitdefender Support? Through the GUI, Bitdefender's Website, email, etc.?
  • No, it is not normal. You are probably encountering an slow connection with our cloud-based scanner for URLs. The good news is that I just finished an improvement in scanning speed (10x faster, I hope) which will be released as an EFX at the beginning of the next week. Regards, Cristian Hi Cristian, I appreciate the…
  • Has it already been added to bitdefender?? I´m planning in buying it but if it hasn´t been implemented I'll better wait I haven't seen it.
  • I agree with this. It's been a while since I have had a brand new set of eyes.
  • Jorge, I hope this helps. ->
  • Well, I just looked at your previous posts and noticed you are locked out of your laptop due to antitheft. Have you read here? ->
  • Hi, I'm not able to enter PIN on my laptop, keyboard is not responding. Usb keyboard doesn't help. Please help. This pin that you mention, are you referring to your Windows user password? It's not clear to me. I assume this happened after installing Bitdefender? Have you tried safe mode?…
  • Another thing, can you please lighten up the setting on the forum flood control?
  • SportsFan, antikythera, Columbo, Nesivos, Thank you for your help. I added ccleaner64.exe to the process exclusion list and it worked just fine. My system is 64bit. You can't believe how frustrated I was getting with this. I had just changed to single pass secure deletion a couple weeks ago and didn't think anything of it.…
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