Firecapt ✭✭✭

Thanks BD for returning the widget!!😁 Really missed it and glad you listened to your customers and returned it to the program.

UnusualSky, Go to this link and follow the instructions: Let me know if it works, didn't work for me.

Long time BD user and just upgraded to BD 2021; WOW! no more widget. I agree with many posters, bring back the widget and, as before, give us the opportunity to turn it off if we don't want to use it. Certainly there is no downside to this if we can choose to turn it off if we think too many resources are being used. Thanks

Tried again today (Saturday) and still no joy. Whatever fix you applied to BD still doesn't work for me. I no longer get any BD messages when attempting the update, it just fails to install. Any ideas?

My computer is still affected. Have tried updating BD then restarting the computer with no result.

I have exactly the same problem. Have been using in BD for many years and just had to uninstall it. Tried to reinstall and encountered the same problems as Pethron; also tried all the same fixes and no joy. Can't install and can't completely uninstall. Please advise

Anjo, What I did was contact tech support directly via Email at: bitsy@bitdefender.com . This got the process started and my problem was resolved within a couple of days. Good luck

I had the same problem and Sergiu worked with me to fix it. The fix involved a downloaded batch file (*.bat) that once run allowed me to sign-in. Contact him for help if you are still having the problem :)

So after many attempts here is what has been happening: When I start the installation file a screen comes up saying BD is preparing to install (it disappears immediately) after about 12 minutes a screen comes up saying Preparing your BD product, that lasts about 8 minutes. At each successive step in the process there is a…

Matthew, I'd call directly to Box Support (800-804-4602) this is the quickest way to get help. The techs have heavy accents so they are a little hard to understand but are willing to work with you for as long as it takes to correct the problem. Whether the fix will continue to work or not is the question.

After three calls to tech support and over 3 1/2 hours (over-all) on the phone, I came to realize that the Box 2 isn't "ready for prime time." I returned the Box for a refund. Frankly, I didn't have the time to devote to what is obviously a flawed device. My Son is in high school and must have an internet connection to do…

Same here; happened right after a routine update

Well got up this morning and again had no wireless internet. After resetting everything, reinstalling the box, still no joy. I am not going to spend another hour and fifteen minute session on the phone with BD Box Support, the fix (if any) only lasted 3 days. I have removed the Box from my system and gone back to standard…

I have done a complete reset and reinstall on the Box and everything seems to be back to whatever passes for normal with the Box installed. I still have one of my devices (hard wired) listed as "disconnected" and yet it isn't and is working as it should. At this point, I'm wondering if the Box is defective. I have had…

Looks like that will have to be my next move. There doesn't appear to be as much (or any) support for the forum questions.

Thanks brihy1, It's definite that my Box is not updating since I'm at 2.1.1.5

Haven't got any notifications about an update but had read about it here on the forum. What is listed as the current firmware version on your app?

Go to Devices (in the phone app) and click on the three vertical dots next to the Bitdefender Box Network. Click About and you should see the Latest firmware version Current firmware version , a switch for Automatic firmware update and a button (greyed out) for Update Now.

My box has not updated; it's still at 2.1.1.5. In addition, the switch for Automatic firmware update shuts off every time I leave the program. Any ideas?

Hi Michael, My Netgear router is listed as "Disconnected" 6 days ago. The other day I got an email from the Bitdefender BOX Team that said " We've noticed that your Bitdefender BOX is offline. Is there something we can help with?" My Netgear router is obviously working since all connected devices (direct or wireless) are…

Thanks to all, Box 2 is now up and running!

brihy1, Did you just use the "Remove Box" option from the app and then install the Box 2? Any problems? Thanks

Problem solved by rebooting the router

BD 2016 TS

Ernst-Emil I would try your suggestion but I'm afraid that if I do that I will once again only add time to my current subscription without adding any more devices. I was told that the problem would be resolved in "24 to 48 hours" but here we are 7 days down the road without a fix. I am still unable to use the new laptop…

Forgot to mention my ticket number in the original post it's: 2015113001320001

Old user: I know how you feel! If I can't get protection for my new laptop soon I'll be forced to abandon BD and use another Virus protection solution. I've been a loyal BD customer for many years but apparently they are unable or unwilling to help their customers. In the end, it is the customers that make or break any…

Ro, I think you are right on this one! I don't use My Bitdefender to update, but nevertheless the update button on My Bitdefender keeps spinning. This is happening on my Windows 7,8.1 & 10 computers. Hopefully they will sort it out soon

Here's how I fixed the problem: Go to Device Manager Highlight the Bitdefender AVC Hv Right click and select update driver Select Browse My Computer for Driver Software For the location select C:\Program Files\Bitdefender Make sure the box for Include Subfolders is checked Select Next You will get a message regarding the…

Here's how I fixed the problem: Go to Device Manager Highlight the Bitdefender AVC Hv Right click and select update driver Select Browse My Computer for Driver Software For the location select C:\Program Files\Bitdefender Make sure the box for Include Subfolders is checked Select Next You will get a message regarding the…