Ivo

Hello kninejim, This option is still available in our 2010 product . Please click on Start from Windows, choose All Programs ->BitDefender 2010 and then select BitDefender Manual Scan. After that a new BitDefender window will be displayed. Click on the Add Folder button select the folder/partition that you want to scan…

I can confirm that it works on SP1, been running it since SP1 came out.

Tried restarting your computer?

http://kb.bitdefender.com/KB388-en--Creati...tity-Rules.html

Can you upgrade to 2008 and see if it works then?

Could first install Windows XP Service Pack 2 and then come back? Otherwise we are trying to save a boat full of holes from sinking...

Try to eliminate things one by one. FIrst uninstall BD, and see if problem persists. Then one by one uninstall any other program that has been put on until you find the culprit.

- there are 3 different suites AV, IS and Total Security. You are entitled to upgrade to IS. - Uninstall old, install new. - If everything is working fine at the moment, I dont see any reason to upgrade. Read the features on the Bitdefender website to see differences etc.

Try to do a repair install. Just start up the installer again, it will prompt you to either do remove or repair, then select for repair. It should copy all the necessary files again.

Hi, It cannot remove the infected files because they are locked. What I suggest it to boot into safe mode and delete the files manually. Press F8 when restarting the computer.

By ping i mean, Go to Start, Run, type cmd and click OK. In the dos prompt type ping upgrade.bitdefender.com. You should get a reply back. Reply from 203.206.129.18: bytes=32 time=57ms TTL=55 Reply from 203.206.129.18: bytes=32 time=68ms TTL=55 Reply from 203.206.129.18: bytes=32 time=39ms TTL=55 Reply from 203.206.129.18:…

Dont count on a fix for this problem. A soon as BD11 is out you will be asked to upgrade if you are having this problem. They will not spend any time on a product that will be replaced in a month. This will count for any open/unsolved BD10 problem. To upgrade to BD11 will be free.

Hi, You are using the Free version of BitDefender. This does not have a function to exclude files or folders. Because it works via an On-Demand scan. You can only exclude files in an On-Access scanner, for which you need to pay for.

Hi, I presume after the uninstall you have rebooted your computer? Can you ping upgrade.bitdefender.com?

Hi, You can put them in your exclusion list to not scan the parent folder or the actual file. Secondly if you are sure these are false positives, send them to BitDefender, they will investigate the file and if it is not a virus they will flag them as beeing clean. The next time you then update your virus definitions the…

Hi, It sounds like you have done most of the solutions that are out there to fix the problem. In this case I would recommend reinstalling BitDefender using the latest build. You can download the latest buld from here. http://download.bitdefender.com/windows/de...security/final/ from there choose your language. And please…

Fair enough. Have you tried unchecking the "scan outgoing" e-mail option?

Unfortunatly scanning via Gui in safe mode does not work. You have to do this via command line. See following How To for instructions: http://www.bitdefender.com/KB151

Try this. - go to "C:\Program Files\SOFTWIN\BitDefender10" - locate bdpredir.sys and rename it to bdpredir.s_; - restart your system and try to update again. If this does not work try suggestions from this topic: http://forum.bitdefender.com/index.php?showtopic=1531

OT, but are you the same Ivo from achievo.com in The Netherlands? If so, then this is a way small world. No I am not the same, although I do come from The Netherlands. But now live on the other side of the world. Ivo is just a popular name in The Netherlands.

I have tried, and yes you can now scan in safe mode. But only with the manual scan option. You cannot start BitDefender program itself but you can start the manual scan which is in the all programs folder next to BitDefender shortcut.

Where do you have this info, exactly? Please post a link to that site, eventually. As for my discussions with BD officials, the upgrade (should be) as I posted earlier. However, I might be wrong, since the decissions may have changed meanwhile. Andrei I work for a BD reseller so I have inside info. Trust me, I'm right.

Not sure, but i will try and let you know.

As far as I know, you will be able to upgrade BD 10 Plus to BD 11 Internet Security. BD 10 Internet Security will be upgraded to BD 11 TOtal Security. Andrei You can upgrade from AVplus10 to IS11 and from IS10 to IS11. You cannot upgrade to Total Security 11 from IS10 as this is a whole new product. The tune-up…

Would be convenient if you tell us which one you DO have, so we dont have to guess... Anyway, I dont think it really matters, you just need to extend the time out limit in your mail client, regardless which one it is. You just have to go through where it is in your mail client.

It depends how you are connected to the internet. If you are connected via NATTED connection with inbuilt router/firewall you dont need a software firewall. But if you have a BRIDGED connection to you computer then you need a software firewall. Spyware is uncluded in the product but must admit there are better products for…

Also, since I've installed your Anti-virus (the latest version from your site running in evaluation mode), I always get "connection reset by peer" errors in my mail program when checking for mail. When I disable "monitor mail" in your anti-virus, the problem goes away. I have 5 different boxes that my software is checking…

Hi, 1: Yes, there will be a core version Antivirus. As well as Internet Security (replacing antivirus plus) and Total Security (new product). 2: Yes, it will run on W2000 Pro 3: No, you dont have to pay for upgrade. As you never had to before. P.s. I do not work for BD.

Hi, Giganews and the like are binary news groups. I use it everyday without any problem and download at 1350KB. (max DSL sync speed) Are you connected wirelessly? If so please try and use a network cable, plug it in the Linksys and try again (not using you wireless connection) I dont think any firewall is responsible for…

BitDefender will not fix this issue in version 10. And is not investigating in creating a solution for it because every resource has been put on the new BitDefender. This issue will supposedly be fixed in the new version of BD. So if you are experiencing this problem use the workaround and wait for the new version. As you…