TheNit

Liquid89 - I agree this not a solution, that is why I'm going to Kaspersky. My license runs out in 2 weeks and BD basically said, sorry to see you go. The problem with the renaming of BDDT.DLL is that you also have to change the update mechanism for BD so that it asks if you want to do an update and you have to keep…

An update that I should have made a while ago... My Hardware Firewall "solution" was not the case after all. The next time I tried it with the routers firewall settings I mentioned, I started getting FIN_WAIT_2's again. I pointed this out to Bitdefender's support team and they still argue that it is the hardware firewall…

I just found the reason for the problem, at least in my case, after dealing with BD support. It is because I have a router with a hardware firewall. After many attempts at finding a reason, for some reason I was checking my router and found out I have a hardware firewall (Gateway 2Wire). I thought I would try turning it…

It' s not a issue with the firewall, but with the vsserv.exe. See Here: forum.bitdefender.com/index.php?showtopic=68152 While I do see another post about the same issue, I don't see anything in it that says (from BD support) that it's a fault of VSSERV.EXE. Read the topic I referred to and see that it is the same issue and…

I'm not sure where to put this post but I just installed 2016 BD Total Security and am having the same problem again. Multiple flash vids slowing network to a crawl. Not dropping the connections. Need to reboot my modem to clean it up.

I have applied the fix, and I am getting worse delays than ever before. Which is attested by the bootracer service I am applying to know how long it takes to reach the desktop !!! Does anybody else have any feedback on the results of this "fix". I'm still on BD 2014 AV+ and am wondering if going up to 2015 will improve the…

Thank you for your report, the problem will be fixed in an upcoming product update. Please post back your ticket ID to email you a workaround for this case. Georgia Is it possible to give the workaround in this forum? I have the same problem (in IE and Opera) using BD IS+ 2014.

I'd like to have this as well please. Right now, I can't seem to find a work around. I just started getting the untrusted certificate for Google Canada using IE11 today. I found the following and it does the workaround. I'm not sure what the solution is (rather than a workaround). From Bitdefender's website... What to do…

It works!!! Thank you, thank you! Georgia/Christian - will BD 2014 be updated to fix the problem as well?

I Have uninstalled malwarebytes and cc cleaner - still getting this annoying error. I have total security 2015, is the same error present in Internet security 2015, if not I would be happy to downgrade. I have Antivirus Plus and my screen goes blank for 2 minutes. Another thread suggests it's the Wallet Services feature…

I submitted a question to support about the license (from my last post), saying that I was peeved about this bandwidth problem and they suggested 2 things. One was to go into the Firewall (manage adaptor) settings and set it to "Home/ Office", Stealth Mode "off" and Generic "yes". The next step is to go into the BD…

I put a similar question in the general section but it relates more to this thread. I have BDIS (just recently upgraded from BDID 2010) and am finding this problem with watching videos extremely frustrating and have started looking at other suites. My problem is I have 250 days left on my license. Is it possible to use the…

Hello, It's recommendable to perform System Restore in Safe Mode for a successful result. Please read this Microsoft article about how Antivirus software and System Restore work together: http://support.microsoft.com/kb/831829 I received a post in another thread that resolved my System Restore issue. I would suggest when…

Hi, To my experience, "System Restore" works fine when is performed in Safe mode. BUT you MUST reboot in Safe mode again for "System restore" to finish its work. Otherwise, BD prevents again restoring. Regards Thank you so much. I have read in so many forums that you should do the system restore in safe mode (including…

Has anyone found a workaround for this yet? Has anyone been able to do a System Restore while BDIS is installed, normal or safe mode? Maybe there is a "bad" file in the restore copy that BD doesn't want to restore but if BD isn't running, how does it stop the restore? When you people who got the 0x80070005 error after a…

There are numerous threads in the Bitdefnder Forum where people have had this problem and Christian has told them to try it in safe mode. I have yet to find a case where this resolved the problem. Christian keeps saying that there will be a fix but I haven't found a thread where anyone has said that they were successful.…

Hello, It's recommendable to perform System Restore in Safe Mode for a successful result. Please read this Microsoft article about how Antivirus software and System Restore work together: http://support.microsoft.com/kb/831829 There are numerous threads in the Bitdefnder Forum where people have had this problem and…

Hello TheNit, The signature and engine updates are provided equally for all versions. The only difference is for product updates (for 2010 you'll get 2010 upgrades, for 2013 you'll get 2013). But the basic security and detection rates are the same. Apart from the fact that the 2013 suite brings lots of new features and…

Does BitDefender use all your cpu resoursces to on that machine? No, it hardly uses any.

I installed BDAV Pro 2011 the way George R. suggested and I had no problems on either of my PCs. 1. Used the current uninstall tool to remove BDAV 2010 2. Reboot when prompted 3. Installed BDAV Pro 2011 4. Reboot when prompted Changed a few option settings to match what I had in BDAV 2010 and I was off and running. I've…

Hello, As mentioned in the topic I started about the upgrade, you can upgrade for FREE from the 2010 to the 2011 version. You will use your existing license key to register 2011. You can find instructions on how to upgrade HERE Please let me know if you need any further assistance. Kind regards, OK, I will follow that…

I sent an e-mail to bitsy@bitdefender.com on Sunday with Compensation in the title along with my license key and e-maill address and I haven't had any response.

I was getting help from Carmen last night but she appears to be off now. When I rebooted my system (W7 64bit), both SECCENTRE and BDAGENT could not be started because the txmlutil.dll file was missing. Carmen gave me access to a zip file to extract the file to the C:\PROGRAM FILES\COMMON FILES\BITDEFENDER\BITDEFENDER…

I gave up waiting for a reply from a BD tech so I decided to follow #638 from the KB after restoring my quarantines. I rebooted and got the error message for bdagent.exe not starting because of the txmlutil.dll file. Now what am I supposed to do? I've been following this thred for 9 hours and I don't feel like wading…

Cristi I have gone through my quarantines (only a few hundred) attempting to restore them and all of them already existed (mostly BD files, System32 and SysWOW64 files). I now have the 7.30848 engine, 5474032 virus signatures, running version 13.9.19.347 of Internet Security on W7 64. I have already run the newest WEEKLY…

Cristi I have gone through my quarantines (only a few hundred) attempting to restore them and all of them already existed (mostly BD files, System32 and SysWOW64 files). I now have the 7.30848 engine, 5474032 virus signatures, running version 13.9.19.347 of Internet Security on W7 64. I have already run the newest WEEKLY…

I'm guessing that I may be part of the majority of users whose PC is not incapacitated and has the new updates in place but are stuck with all of these quarantined files, mostly Bitdefender files but a lot of System32 and SysWOW64 files. When I try to restore them they say that they already exist and if I say to replace it…

I think people are jumping the gun here though. If the files are quarantined, they can be restored when a fix is applied. But if you have it set to auto delete stuff, you are being foolish. If you think that it is foolish, why should it even be an option? Don't berate people when they are in crisis mode. Is there a…

I've sent the dump files through Outlook. If they didn't get there, let me know. As I noted in the e-mail, I've found out why SupportTool does not work for some people. I'm using Windows XP with Outlook XP (2002). When I ran SupportTool, it would get to about 40% and hang. Based on a help article in BD support, I decided…

Thanks Alex - I have done as you said and all seems well. Thank you very much. Edelia Could you tell me what version of the file (BDSMTPP.DLL) you now have on your system? Mine has a modification date of 12/15/2009 at 3:02pm.