gordow ✭✭

Ok after trying Martin69's solution , it didn't work for me. So i d/l the xml file that was posted in a earlier post , and copied it to the two locations that Martin mentions and low and behold , no more error starting the advanced threat defense. Hope this helps anyone else with the problem.

2 hours ago, Tmod700 said: Since this has been a known issue since July 14 , 2017 and there is not a mention of what is wrong or how it is fixed I would venture to say find another security program. Even tech told me they would refund my money if I wanted to find another security program. The stupid thing about it is that…

Glad , well sort of , to see i'm not the only one with this issue. I installed 2018 over 2017 and had the issue with advanced threat defense not loading , thought okay , its the way i installed it. So i got BD's uninstall tool , ran it , installed anew , same problem. Saw the issue here about the .xml file , booted to safe…

I have the complete opposite problem , i want to use Safepay for my banking sites and it used to automatically open when i would go to those links , but since upgrading my Bitdefender Total Security to the 2017 program from 2016 , Safepay does not automatically open when i go to these sites. I go to the menu and settings…

Got it fixed , ran the uninstaller and it asked if I wanted to repair or uninstall , chose repair and everything is working again , nice and fast loading in all three browsers.

This above solution works, but why its just doing it now is the question. It just started to happen to me with a few sites today, google.ca being one of them. I was actually using it just fine and closed IE and then went back about an hour later when this started. Any fixes that don't include turning off parts of the…

Hi...As far as the little blue arrow spinning in the widget goes, it has nothing to do with a scan. It is BD checking for updates. If it doesn't find one, the arrow should disappear shortly. If it does find one, it will spin until the update has finished downloading (if thats how you have it configured). As far as your…

I haven't heard about BD with a blue arrow. Can you post a screen shot on this? Just for us to verify if it's from BD. bitdefender. It most definitely is part of BD , if you right click on the big "B" in the system tray it gives you the option of hiding or showing the "Security Widget". And sorry but, you're not a BD…

It is on our list and it will be done. I tried two times, but there were both Wallet and Safepay to finalize Regards, Cristian Cristian, has anything been done about the op's note about Outlook? About putting it into the ribbon instead of the addins area? I would like to see this as well, its a pain going into a separate…

Is anyone still running Firefox with Bd2012 and still having problems? If so can you try something for me?? If you have Personas installed , try disabling it and restarting Firefox to see if you're still having the connecting problems and let me know if it works or not. Just a little hunch i'm working on.

I just did a an update (17mg) on my test machine and the webpages that were going slow or not loading are now loading and very quickly I might add. The update required a reboot, but the only way I found that out was via the event log. If anyone else that is having issues can force an update and reboot and report back I…

I also am running XP SP3, 3mg internet connection. I have since downgraded to 2011 and the webpages are now loading correctly and the speed is back to normal. I have loaded another PC with BD 2012 for testing so if there is something you would like me to try I will be more than happy to. This is taking up my last license,…

Add me to the list of Firefox users that are finding that many sites that loaded fine under BD Total Security 2011 are now no longer loading or taking 5 - 10 minutes to load then are sluggish as ######. Turned off all privacy settings but to no avail. Running Win Xp Sp3 , Firefox 5.0 , Internet Connection Cable Modem , BD…

Hey Gord, Long time no see I hope everything is OK. Follow the steps explained in THIS article then send me a PM with the generated log file. Looking forward to your answer! Hi Dan , everything is fine ,, working like it should until i hit this snag ,, had a little virus problem that i had to fix up my windows install and…

Hi Gord, You can find that option if you open BitDefender and go to: Tune-Up -> Optimization. If the option is already unchecked please let me know. Regards, Found it Dan and unchecked it ,, thanks to everyone for the suggestions. Gord

Different product, different GUI. Oh well, I tried. Thanks for trying though ,,

Check the General-->Optimization tab to see if the box is checked to run a scan when the system is idle. Here is a screenshot. I unchecked that option on my PCs. In BD Total Security 2011 , this option doesn't show up on the general settings tab.

Morning, Gord we are working on each and every issue reported on the forum. Yes, we did released few updates and the issue should be resolved now. If you still encounter issues please let me know. @Alan: spam removed Kind regards, Things seem to be going quite now with Outlook and BDTS Dan ,, no slow down or choking on the…

Hello, Gord please tell me if you have the 'Filtering Options' enabled under Outlook 2003 options. Follow the steps below and let me know if the slowdown / freeze still occur: - Start Outlook 2003 - Under the Tools menu, select Options - On the Preferences tab, under E-mail, click Junk E-mail - Select "No Automatic…

Thanks for the details Gord. The emails you are trying to download have attachments or anything particular about those emails ? How often does this occur ? Any other details you can help me with please ? Thanks! None of the emails have had attachments ,, how often does this occur ,, hmmm i'd say maybe once every five times…

Hi Gord, Try to extend the extend the timed-out for Outlook 2007 as explained below and see if the issue still occurs: 1)Open Outlook 2007 2)Click on the Tools menu 3)In the Tools menu click on the menu that says "Account Settings" 4)Double Click on the e-mail account that you would like to change 5)Click on the button…

yep it ###### This problem has been happening with my BDTS 2011 during deep scans as well ,, i wondered why it showed never completed. Gord

Hello Gord, Please check your email and the PM. I have sent you the answer to your query. You will need to register BitDefender with the new key we provided you with as explained HERE Best regards, Dan , this should have gone to babyspicefan not me as it's her/him that has had the key problem ,, also did you get my note…

Having trouble installing BD Internet Security 2020. Firewall initialization failed with no explanation of the reason. Can I get instructions how to fix this? Thanks! Here's a screen shot of the error: I just recently had the same problem , i just uninstalled with the bd uninstall tool and then reinstalled , the firewall…

Hi Gord, I do agree with you and I understand your frustration. I will be in the office both Tuesday and Wednesday so feel free to schedule the session when it best fits your schedule. Regarding the TV password note that it will change with each computer reboot however you can also set a predefined password. Both will work…

Hello Gordow, Indeed I was on vacation and returned in the office yesterday, Saturday 31th of July. I have read your post I and I need to clarify few things. First of all the Customer Care is 24/7, however the time when a remote session can be schedule is the one I mentioned in my email, 430-500pm EST. - you don't have any…

Hi gordow, I'm afraid most people have gone on holidays, DanyDan as well. Besides I will shut down my computers for two weeks and I hope that when I'm back no updates from any software providers will make a mess in my systems (XP Home & XP Pro)... and of course i'm happy to have fifteen days off, far from my work and from…

Could I please have a response to this enquiry. Good luck , i think all of the Bitdefender support group has gone on holidays at the same time or just don't give a ###### anymore. I've had problems with BdAgent crashing every time i boot my computer , thus not knowing whether my computer is protected or not from the…

Hello, Yes Gord, I have received your PM and also sent you an answer. I took ownership of your ticket created with my colleague. Please send me the requested info as a reply to the email you received from me so we can further investigate the matter. Regards, Dan Have we figured out why BDagent is not starting and keeps…

HI Gord, Please send me via PM the email you used to send us the crash reports to check and see if we received any. Also mention if we can further investigate this via the same email address. Looking forward to your answer! Regards, Dan , did you get the pm i send with the information requested?? Gord