trapper ✭✭✭

Thanks once again, that explanation makes it much clearer 😀. I have no idea what 200mb equates to, we use the mobiles for mainly checking emails, a quick check every 30 mins or so and the odd forum post. The majority of use is on this PC and my wife's PC, the above use plus web-browsing and the occasional game on Steam…

Thanks for your continued help, you must be getting fed up with me, I reckon I would! I see my New A40 is 'Protected', is this protection the basic VPN? I have downloaded to the same phone the VPN app from Google Play but is this the 'Standalone' Premium VPN at a normal cost of around £60 a year? However I know there is an…

Thanks for the reply, I am finding this rather confusing so will attempt to upload the screenshots as requested. On one you will see the 3 android phones all showing with (VPN) as installed the second screenshot shows the android phones with VPN Not installed. Is it that VPN is on these android phones but not activated?…

Thank you, this might explain the VPN problem I am having (In the VPN section) it seems that these are left overs from the change of subscriptions, they were part of the Premium but not part of the Family pack? Not sure how to correct this, can you amend whatever needs amending at your end? I am away until next week now.

Hi. I appreciate you are very busy, however there are replies to many comments but this one seems to have been ignored. Please see my comment above or as copied below. "Thank you for the update, now I have the full information I think something is not quite right. As per my attached screenshot there does not seem to be…

HI Andrei M. Replied to your email but also copied here, was not sure where to reply to. 🤔 Thank you for the update, now I have the full information I think something is not quite right. As per my attached screenshot there does not seem to be Data Monitoring button/link/option. I am sure I subscribed to D.I.P and as BD…

Ohps, just spotted a typo in my post above: 2. The continual notifications that another app has turned off my Web Protection when it is still turned off. Should read: 2. The continual notifications that another app has turned off my Web Protection when it is still turned ON. I cleared 72 of these notifications a short…

Open ticket: 1007860984. Thank you for your reply. Sorry I did not give the ticket number before, apologies. Regards Alan

I am still trying to find out how to add more of my email addresses in Bitdefender. The copied email below is as far as I have got.There has not been any further response. I am advised to select the+ sign in my 'Dashboard' but so far I cannot find this + sign. It must be somewhere but where? Hi Andrei. I would appreciate a…

I did get my PC sorted about 5 minutes ago with this fix, see post #2: /index.php?/topic/79753-bitdefender-2019-stopping-all-https-secure-sites-access/&tab=comments&do=embed&comment=285352&embedComment=285352&embedDo=findComment#comment-285352" style="height:265px;max-width:502px;"> Hope it works for you!!

Quote Hi To address this issue please follow these steps: - press Windows start button and type certmgr.msc, then press Enter - select Trusted Root Certificates > Certificates - right click on Certificates and choose All Tasks > Import - press Next > then Browse to C:\Program Files\Bitdefender\Bitdefender…

Thanks, but I cannot find a "Repair" option within the BDTS program. Many thanks. did as you suggested and will see how it behaves, pity it lost all my trusted and blacklisted sites which is a bit of a pain. If it can keep its custom scans memory why not my sites? Oh well,.

Hi Sorin. Log file sent.

Hi Sorin, thank you for the link but I think it's to do with the PC's start up, for whatever reason BD is not starting with AutoPilot enabled. Not sure I can correctly send the BD Support Tool report replicating the problem as it seems to be the initial start up of BD Itself. is there a something I can check, a box not…

Thank you for your suggestions, I have disabled Asian and Cryllic emails. But am not sure about turning off On Access Scan, this would seem to be live scan protection? I think I may have found the problem or it may be a total coincidence, one of my email accounts had not been password changed following the Yahoo hack, once…

Hello trapper, This is a known problem and one that Bitdefender is trying to sort. I cannot delete any devices from my Dashboard at the moment. Please report it to Bitdefender either on email at bitsy@bitdefender.com or from the top drop-down on the GUI>Help & Support. Ro. Thanks Ro. Not me then! I have raised 'A ticket'…

Hi...Glad I could help in some way. The only info I could find on Standard Mode is this quote from the BDTS 2015 user manual. 'If you decide to not use Profiles ,a default profile called Standard is enabled and It brings no optimization to your system. Thanks, first I will have to find, and then read, the 'manual' !!

Hi...Check your profile settings. The Work, Movie and Game settings will all disable the automatic Window updates. :wub: Brill...e....ant! I've been struggling to find the cause for ages, never for one moment would I have thought Important Windows Updates would be turned off by default!! I have of course turned that off in…

I had this problem and sent a very strong complaint last year as I to was totally 'fed up' (Polite term!) with these popups. The reply I received was as follows: Dear Alan, We kindly inform you that at your request, we have excluded your Bitdefender account to receive any further pop-ups regarding our promotions and…

I may well have to contact 'Support', however this cloud may have a silver lining. I read here there is a problem with BDTS and ASUS MB's, I have an ASUS P8P67 PRO REV 3.1 but have not installed the AI Suite II so am waiting until the conflict problem has been resolved or it is confirmed there is no problem with my MB…

I was going to instal BDTS 2014 but it seems I was lucky that I did not! I have an ASUS P8P67 PRO REV 3.1 MB and run Windows 7 64bit. I have not installed any of the ASUS software additional programs on the DVD, AI Suite II, Digi+ etc. A quick read through this thread seems to point to the AI Suite program conflict with BD…

When I phoned Bd I requested email confirmation that they had disabled the pop-ups, today I received the following email from them: Please be kindly informed that the offer for 19.95$ was part of a temporary campaign which is no longer available. However, in order to enjoy the benefits of our products we have created the…

I am typing this while waiting for BitDefender to answer the phone from the link supplied above. 10 minutes? I wish!! This sort of action is one of the best way of LOSING customers I may well vote by going elsewhere when my subscription runs out. Okay, it took 20 minutes to the UK call number, answered by a person in…

Yet again this annoying pop-up, Grrrrrr, how do you stop them? I should be working on the spreadsheet, not wasting my time by typing these posts.

Writing an email this morning, suddenly half the screen showing Bitdefenders annoying advert for 'Total Security upgrade at £19.95', one of its attributes is 'Non Invasive' Not like their pop-ups then!

Checked my in box, no email about this speed up, but I did find one about them remotely configuring my PC for around £31 that was accompanied with annoying Pop-Ups.

Thank you for your reply, I thought that would be the case. The laptop has very little use so I will install the free version instead. Regards

I have used PCTools Spyware Doctor with Antivirus for four years and started using Bitdefender a couple of months ago. There are some items that are easier to config in PCTools, but overall I have found Bitdefender to be the better product and to have far better support. And in saying that I have been a PCTools user for…

Hi Christian. Thanks for the fast reply, the UK link only offers Internet Security 2012 not Total Security 2012 as your first offer does, is there any reason I cannot use the US download site? My credit card will convert $ to £ anyway. Best regards.

Hi Christian. Thank you for your welcome and helpful reply, I would be very pleased to accept your kind offer and have downloaded the file as suggested and printed out the links for use later. The Trusteer program was wanted as part of an online Bank security system which they required I install, as the issues are now…