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Cannot Seem To Get Responses Or Help!
Hello- Though my product is not 2009, I see activity on this board. Yesterday I posted a request for renewal help on Home & Home Office Protection--> Old Products and no replies from tech support. Please see that post for details, but summary is that I need to know when my renewal is due, can NOT get a reply from an…
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Help! Need To Renew, And Can't Get Customer Support
Hi- I do not know when my renewal is due, but figure it might be anytime now. Meanwhile, I started getting notices from Bit Defender that my "trial version is now expired," and asking if I want to buy. I bought a long time ago! I have Internet Security (anti-virus, firewall combo) and it's seemed to be running fine.…
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Ms Update Weird!
Hello-- I had an alert that MS needed to update. I clicked to go ahead. LONG, LONG process, where forever it said it was analyzing my files. Finally the update started. It progressed for quite some time with Update Wizard window, and then I got a BD alert that something was trying to make a change on my registry, did I…
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Firewall - "ask" Option
Hello-- I went into Traffic and noted that winword.exe was on the list with "Allow" by it. While I do want MS "Updates" (for Windows OpSystem) to be enabled, there is no reason for my word processing program to be connecting with or by any outside source. I clicked on the "Edit Rules" icon (top right of that screen) and it…
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"enable" Firewall?
Hi-- Yesterday morning I got on the computer, and had not turned it off the night before, I usually just leave it on. Well, I wasn't seeing any traffic in my little graph icon (File zone, Net zone) so got into Main Console and clicked on something or other, and got a message that the Firewall was not operating, and to…
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Firewall Questions
Hi-- I just upgraded my trial version from BD "Basic" (AV) to BD "Internet Security." I have several questions... Stealth/Whitelist: 1. There is an extensive Whitelist shown. After each Application name, there is a description, "<Application Name> is part of the well known... " And that's it! Where can I see the rest of…
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Error Message
I left my computer, and when I returned there was a window as follows: Upper blue banner... vsserve.exe Message box... The instruction at "0x7c911e58" referred memory at "0x9dead99". The memory could not be "read." Click OK to terminate the program. I didn't launch or try to install any program. I have no idea what this…
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Antivirus Question
I would like to know what Quarantine means when it comes to AntiVirus software. Where does the file go, why is it put there, what happens to it once it's there, and can I get it back out if I have some reason to? Thanks, Carol
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Is Bd Firewall Included In 30-day Trial Version?
Hi -- Sorry if I'm being a pest today, I'm trying to get really familiar with BitDefender before I buy it. So far, I'm loving everything I see about it, but want to be 100% positive before I commit to it. (Frugal, frugal! LOL). When I open my console, I see Antivirus and Antispyware, but I don't see anything that says…
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Pictures Embedded In Emails
Hello-- I am switching from Outlook Express to Thunderbird, and did not have T-Bird migrate in the emails that are on OE. I just checked OE to see if it was still getting mail that I have enabled T-Bird to receive, and happened to notice the following message on a bar over the email that was highlighted. "Some pictures…
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Automatic Scanning?
I have three questions regarding this: 1. If I have backup files on CDs and I want to move them onto my hard drive, does BD automatically scan them or do I have to manually ask it to scan them? 2. If I click on a folder with subfolders in it, and ask BD to scan it, will it scan all the files within that folder? If yes,…
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How Do I Change Forum's Time Display?
I notice that my last post shows as having been made at 8:34 AM. I posted it just within the last 15-20 minutes or so, and it's almost 3 AM (EST). It would be great if there's a setting somewhere so that I can see the time in my own time zone. I don't know if that's possible?
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Microsoft Updates And Bd Says "unknown"
I ran Microsoft Updates and BD gave me a message, warning that a program wanted to make changes to my registry so it would launch when Windows started. The program was shown as nwiz.exe BD then showed Company: Unknown Version: Unknown Copyright: Unknown I clicked NO for allowing it to make changes to my registry. I then…
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Antispyware "registry Controls"
Could someone please explain to me what "Registry Control" means? I thought it meant controlling entries from being made in your Windows system Registry, but in the example shown on the Help Section, it shows an Application, in this case, "Program Files\Adobe Acrobat\etc. So is this use of the word "Registry" referring to…
