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Hi Freeuser, We have in the meantime, further analyzed the actions taken by Bitdefender Free on the infection Spyware.22372. The screenshot you sent us displays the Event after an exclusion has been added for the file. Please reboot the computer, then go to the Quarantine area and restore the file. After that, a System…

Hi Freeuser, We have opened the case number 2017102410160001 and sent you an email in regards to the situation you encountered. This issue needs to be further investigated as the file should have been sent to Quarantine. Thank you,

Hi Robbi, For security reasons, Bitdefender does not allow command line entries. I am sorry for the inconvenience. Thank you,

Hi Florin, Please add a network exception on the computer with 2018. You will find the steps here: https://www.bitdefender.com/consumer/support/answer/2397/ Thank you,

Hi Dark, Please reboot your computer and let me know if it persists. Thank you,

Hello, Please install the latest updates for Office(especially update 1707) then reboot the computer.. To update, open Office> File > Office Account > Office Updates > Update Now. Thank you

Hi Anilkumar, Thank you for reporting this visual bug. We will investigate it and any change will most likely arrive through an automated Bitdefender update.

Hi KC9, Please use a strong password and a WPA2 encryption for the Wireless network(not the router login) then let me know if the issue still persists. Thank you,

Hi Servalan, We have sent you an e-mail in regards to the issue you have encountered, please check your Inbox. Thank you, PS : We used the email attached to your forum account, if you have not received any emails, please provide us with a different address.

Hi Indie, We have sent you an e-mail in regards to this issue, please check your Inbox(or Spam folder if necessary). Thank you,

Hi James_uk, The Firewall settings you have are correct. Please check if this slowdown is caused by any add-on or extension in the browser. Disable all of them and if the issue does not persist, enable one by one until you find the cause. If you are encountering a general slowdown in the internet connection, please try…

Hi Grayghost2 and Grimlock96, @Grayghost2 The Autopilot is supposed to remain the way you set it. Please run a repair and let me know if the issue persists. @Grimlock96 An e-mail containing alternate steps of sending files has been sent. Please reply to that e-mail or let me know if you did not receive it.

Hi Annick68, You will need to register the key you have in your Central Account. Go to My Subscriptions-> click on Activation Code-> register the key.

Hi CyclingTog, I am sorry to hear about the issue that occurred. Please check if you have the network drivers updated and then run the uninstall tool. Once done, reboot the computer and try again the installation. You can even use the Central Account for the installation process if it suits you better. Here is the…

Hello MarcHoppe, The link you posted refers to an incident which happened more than a year ago (early august 2015). This incident only impacted less than 1% of our SMB customers using our GravityZone public cloud console. All impacted customers were immediately notified at the time and measures were taken to prevent such…

Hi ScottS, I am sorry to hear about the issue that ooccurred. Please disable the Firewall(open Bitdefender-> Modules->Firewall and uncheck it) then see if the issue persists. If the VPN works, please follow these steps: -enable the Firewall; -select the Adapters tab and change the VPN settings to: Network Type: Trusted,…

Hi Other, I was not able to find a case based on your e-mail, could you please provide me the case number you received? Thank you,

Hello Gdec, Thank you for your post and I am sorry to hear about the issue that you encountered. In order to solve it, please upgrade to our latest Bitdefender version based on the license key you already have. All the necessary steps are in the article below: http://www.bitdefender.com/support/-1478.html Please make sure…

Hello Feroom, I am sorry to hear about the issues that occurred. In order to fix them, please uninstall and then reinstall Bitdefender as below: 1. First download and run the uninstall tool from this link: http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2016_UninstallTool.exe Reboot the computer once the…

Hi Jarome, You can add rules for each appication that wants to access the network as below: -open Bitdefender and click on Modules; -click on Firewall and select the Rules tab; -click on Add Rule and from the new window you will be able to browse to the application and add a new rule for it.

Hi Peter, I am sorry to hear about the issue that occurred. The Autopilot feature allows Bitdefender to change the profiles depending on how you use the computer. For more information about the Autopilot and Profiles, please check the User Guide from the link below starting with page 18:…

Hello Newguy1740 and Cohbraz, I am happy to hear that Chrome is now working. The issue was most like caused by the update that did not install correctly and reinstalling Chrome was the easiest way to fix this issue.

Hi Pedro and Dallas7, Whenever the pop-up from the Paranoid mode appears, there are 4 possibilities: 1. You select Allow and in that case a new rule for that application is created to allow it; 2. You select Block and the new rule will be created to block it; 3. You press the X button to close the window, the application…

Hi, Please run a System File Check on the system and let me know if the issue persists.

Hi TimH, I am sorry to hear about the issue that you encountered. Please understand that the Bitdefender product you are using was designed for a daily home-usage including the options you have there. In order to investigate the False-Positive events that occur, please use the link below to send us a few samples:…

Hi Conrail, The Bitdefender Anti Ransomware is a tool designed to protect against Ransomware infections and it does not come as a possibly unwanted application along with other programs. In order to uninstall it, please go to your Programs and Freatures then double-click on it. If you still cannot find it in the list…

Hi Propergol, I have created the case number 2016070318430001 for you and sent you an e-mail. Please check your inbox(sometimes the Spam folder as well) and reply so we can proceed with your request.

Hi Steve600r4, The ban should not take more than 30 minutes so you should be able to access the website now. If you are still encountering the same issue, please send us a screenshot of the pop-up you receive.

Hi Chrisj, The v19 does not have that task and if it was still present, then it remained from v18. Before any installation you can use this tool to make sure that v18 is uninstalled: http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2016_UninstallTool.exe

Hi! @Jarome: As mentioned, Bitdefender is designed for the official version of Windows and you are using an Insider Preview version. @Stombie18: The TV Tuner should have an IP address in this case so please follow the steps below to add it to a Trusted Zone:…