Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comentarii
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Hello. Check out this article: Regards.
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Hello. Check out this article: Regards.
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@Alexandru_BD Hello. I just restarted my phone and it seems that with version 3.3.241.2437 the problem with the Web Protection module has been fixed. But, as you already said the problem with the Chat Protection turning off by itself after device restart hasn't been fixed yet. Regards.
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@Petersl Hello. Thanks for your comment. All we can do now is to wait for a fix to be released. Cheers.
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Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
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Hello. Check out this article: For now, Email Protection works ONLY with the following email providers: Gmail and Outlook. So, it is not possible to get the protection for another email provider, other than Gmail and Outlook. Regards.
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Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on Contact Support in the black box and then click…
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Hello. Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue. Also, you can always contact the Bitdefender business support: Regards.
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Hello. The same steps apply also for the "Bitdefender : Dangerous" label. Regards.
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@Alexandru_BD Hello again. Thanks for your insightful comments, much appreciated. Cheers.
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Hello. So, this product is basically the evolution of SOHO (Small Office Security). Am i correct? Regards.
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Hello. Check out these articles: or and see if the steps in the articles will help you. Regards.
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Hello. -- STEP 1 -- Repair Bitdefender, by following these steps: -- STEP 2 -- If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool: or It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been…
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Hello. You should follow the steps from this article: Regards.
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congrats to all defenders… cheers… 🙂
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. First, restore the file from quarantine, by following these steps: Next, report the file(s) as false positive to Bitdefender Labs here: Regards.
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Hello. Repair Bitdefender, by following these steps: If that didn't help, uninstall the Bitdefender program using the Uninstall Tool: or It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves…
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@camarie Hello. The export/import feature looks indeed VERY useful. When i reinstall Bitdefender, i need to go through all settings. With that feature available, all i need to do is to import the exported/backed up settings. Not to mention that all other antimalware vendors have the option to export/back up the program…
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Hello. Did you receive an offer from bitdefender@hello.bitdefender.com to upgrade from Total Security to Premium Security for free? If so, those messages are legit, so nothing to worry. They contain special offers and product recommendations. Also, as @Alexandru_BD once told "the offer to upgrade to Premium Security for…
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Hello. I'll tag @Alexandru_BD to take a look here and check on your ticket's status. Regards.
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. First, restore the file from quarantine, by following these steps: Next, report the file(s) as false positive to Bitdefender Labs here: Regards.
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Hello. According to this article: "4.1. Bitdefender Solution - Family pack, being limited to 15 devices, and (i) free solutions, such as Antivirus Free and Home Scanner, being limited to 25 devices; (ii) freemium solutions, such as VPN Basic – being limited to 10 devices, Mobile Security iOS - being limited to 50 devices…
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here: Regards.
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Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on Contact Support in the black box and then click…
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Hello. You could follow the steps from these articles: Regards.
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@skelly013 Hello. We already answered here: Regards.
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Hello. Maybe you should try first to uninstall the Bitdefender program using the Uninstall Tool: It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved. If that doesn't help, contact Consumer Support like @Scott already suggested.…
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Hello. In addition to what @Flexx and @Alexandru_BD said, the Bitdefender Premium Security solution includes these programs/services: Bitdefender Total Security (Bitdefender Total Security for Windows, Bitdefender Antivirus for macOS and Bitdefender Mobile Security for Android and iOS) Bitdefender Premium VPN (For Windows,…
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Hello again. I'll jump in here with a note that Method 2 from the article in @Alexandru_BD's comment is for the Bitdefender Small Office Security solution. Regards.