Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comentarii
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Hello. If you place your cursor on the edge of the circle and hold down the left side of your mouse, you can move the Bitdefender widget to wherever you want on your desktop, as shown in the animation below. You cannot resize the widget, e.g. make it smaller, but you can close it at any time when you no longer want to see…
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Hello. You can't remove the virus, since it was already detected and blocked by Bitdefender. Also, only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the URL(s) as false positive to Bitdefender Labs here: https://www.bitdefender.com/consumer/support/answer/29358/ You could…
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Hello. You could check my comment here: (click on "2:35 pm" on right of my username to see the comment with the screenshots i posted) Regards.
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Hello. You could check my comment here: (click on "2:35 pm" on right of my username to see the comment with the screenshots i posted) Regards.
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Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI Core 6.0 Android Security Patch Level April 1, 2024 Google Play System Update April 1, 2024 BD Mobile Security 3.3.234.2411 AFTER phone RESTART, there are a few bugs: After exactly 30 (thirty) minutes from the device's restart, the bugs/issues were…
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Prevention & Threat Removal -> Windows -> Threat Removal, click on…
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Hello. My specs: Asus X551CA Core i3-3217U 1.8GHz, Intel HD Graphics 4000, 4GB DDR3, 120GB SATA-III SSD OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4355 Experience Windows Feature Experience Pack 1000.19056.1000.0 As you can see from the screenshot, i can run the program without any…
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Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Prevention & Threat Removal -> iOS -> Threat Removal, click on Contact Support in the black box and then click on Chat 24/7. NOTE: Bitdefender telephone…
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Hello again. The chat button is functioning. First you need to disable any ad-blocker like uBlock Origin, AdBlock, AdBlock Plus etc. in your browser, next click on the chat button, wait for few seconds and the chat window will open. Regards.
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Hello. My specs: OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4355 Experience Windows Feature Experience Pack 1000.19056.1000.0 BD Total Security 27.0.35.147 KB5034441: This is known Windows (not Bitdefender) issue and has been discussed here (just click on "View Post"): Check my comments…
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Hello. You might be a victim of adware, so do the following: Start your PC in Safe Mode, by following these steps: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 Open the Run command: https://www.makeuseof.com/windows-open-run-command-dialog-box/ and…
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Hello. You already asked the same question here: Regards.
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Hello. Open your Bitdefender program and go to: Settings -> General and disable "Special offers" and "Recommendation notifications" (for the "Password Manager" notification) Protection -> Antivirus -> Settings -> Scan flash drives and select "Autoscan" or "Disabled", do not select "Ask every time" (for the "USB Immunizer…
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Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI Core 6.0 Android Security Patch Level April 1, 2024 Google Play System Update April 1, 2024 BD Mobile Security 3.3.234.2411 So far, no issues with the START SCAN button in MALWARE SCANNER module of the app. You should contact Bitdefender Consumer…
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Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI Core 6.0 Android Security Patch Level April 1, 2024 Google Play System Update April 1, 2024 BD Mobile Security 3.3.234.2411 So far, no issues with the START SCAN button in MALWARE SCANNER module of the app. You should contact Bitdefender Consumer…
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Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI Core 6.0 Android Security Patch Level April 1, 2024 Google Play System Update April 1, 2024 BD Mobile Security 3.3.234.2411 I was also facing issues with Anti-Theft and App Lock modules, exactly the same issues you are having on your phones. When i…
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Hello. Just to clarify, Bitwarden Password Manager and Bitdefender Password Manager are not the same product, they come from different companies. Also, Bitdefender Password Manager is NOT part of your Bitdefender Mobile Security subscription. Bitdefender Password Manager is part of Bitdefender Premium Security and…
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Hello. Before following @garioch7's advice, first you need to activate the Bitdefender subscription. Select the topic Activating Bitdefender with an Activation Code here: Regards.
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Hello. If you have Bitdefender Anti-Tracker installed and enabled, follow the steps from this article: If you have Bitdefender VPN installed and enabled, follow the steps from this article: Regards.
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Hello. You could also follow the steps from this article: Regards.
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Hello. There is no way to delete all or individual threats from the list. As far as i know, every individual threat will be deleted after 30 (thirty) days from the day it was detected/listed. Regards.
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Hello. Before purchasing Bitdefender VPN, check out this topic (just click on "View Post"): It seems that Bitdefender VPN is not working in Egypt, maybe Egypt restricts VPNs. If i were you, i would first run the 7-day trial of Bitdefender VPN, and if it works, then i would purchase the product. Regards. @Alexandru_BD…
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Hello. My specs: Asus X551CA Core i3-3217U 1.8GHz, Intel HD Graphics 4000, 4GB DDR3, 120GB SATA-III SSD OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4291 Experience Windows Feature Experience Pack 1000.19056.1000.0 BD Total Security 27.0.35.147 BD Password Manager 1.3.1 And uBlock Origin…
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Hello. OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4170 Experience Windows Feature Experience Pack 1000.19054.1000.0 BD Total Security 27.0.35.147 Google Chrome 124.0.6367.61 x64 As you can see from the screenshots, only the first 2 detections (the EICAR files) were notified in…
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Hello. I just got the latest build: NOTE: A device restart was NOT required for the changes to take effect. Regards.
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Hello. Google Chrome 124.0.6367.61 (Official Build) (64-bit) Same for me. Regards.
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Hello again. Forgot to mention that you should also scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment: Regards.
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Hello. You should try the Bitdefender Ransomware Recognition Tool: and see if you can get the appropriate decryption tool, if it exists. You could also contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. NOTE: Bitdefender telephone…
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Hello. Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue. Also, you can always contact the Bitdefender business support: Regards.
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Hello. Check out this article: Regards.