Comentarii
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Hello. Follow the steps from these articles: https://www.bitdefender.com/consumer/support/answer/2393/ "Important! Only .EXE file types can be added to the exception list. The extension .exe stands for “executable”, the file that opens an app. Other file types or folders cannot be excluded as Advanced Threat Defense only…
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Hello. First, scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment: Next, restart your PC and see if the issue has been solved. If the steps provided above didn't help, do the following steps: First, take screenshot(s) of the issue. Next, create a log file on your Windows device using Bitdefender…
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Hello. The OP is talking about the Scam Alert feature in Bitdefender Mobile Security for Android: "The Scam Alert feature in Bitdefender Mobile Security for Android takes preventive measures to the forefront, dealing with potentially dangerous situations before they even have a chance to become a problem, including malware…
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here: https://www.bitdefender.com/consumer/support/answer/29358/ You could also share the VirusTotal link of the file(s) and/or the URL(s) to the…
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Hello. Check out these articles: Regards.
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@Ken Stenglein Hello. Just follow the steps from this article: Regards.
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@Alexandru_BD @agozob Any thoughts on this idea? Thanks.
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Hello. You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here: Regards.
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Hello. In the past few days, a lot of people from my city are registered to this app: The people, including some of my friends, pay money (from 250 US dollars to 750 US dollars) for very attractive offers. For example, you give 250 US dollars, and in 3 months they will give you back 750 US dollars, that the app owner has…
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Hello. On the same idea, check out this comment by @Alexandru_BD, who works for Bitdefender: Regards.
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Hello. On the same matter, this is a comment by @agozob, who works for Bitdefender: "There is no option to exclude a certain path or app from detection in Bitdefender Mobile Security and it is unfortunately not a priority for us to implement such a feature. This is mostly because the detected threats are not automatically…
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Hello. Scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment: Next, restart your PC. If the steps provided above didn't help, do the following steps: 1. Take screenshot(s) of the issue, 2. create a log file on your Windows device using Bitdefender Support Tool, by following these steps: and 3. create…
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Hello. Check out this comment by @Alexandru_BD, who works for Bitdefender: Regards.
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Hello. Follow the steps from this article: Regards.
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Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
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Hello. Follow the steps from these articles: Regards.
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Hello. Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue. Regards.
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Hello. Check out my comment here: Regards.
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Hello again. If i were you, i would first back-up the data from the laptop on services like Google Drive, Dropbox etc. or even on external USB/HDD/SSD and then do the steps from the comments above. Regards.
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@Scott Good point, buddy. Cheers.
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Hello. Just a little correction: It doesn't always asks for a Windows restart. Regards.
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Hallo. Bitte wenden Sie sich an den Bitdefender-Verbrauchersupport: chat: 24/7 tel.: Deutschland (+49) 2304 9993005 (Deutsch - Geschaftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr) tel.: Osterreich (+43) 720 115 521 (Deutsch - Geschaftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr) tel.: Schweiz (+41) 315 280…
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@mpk Hello. Yes, you are right. Bitdefender's Online Threat Prevention module on Windows and Bitdefender's Web Protection module on Android will block the dangerous link. Regards. Regards.
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Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account and devices. So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products ->…
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Hello. To add here, open your Bitdefender program and go to Settings -> General and disable "Special offers" and "Recommendation notifications". It is recommended that you also review the privacy preferences set in your Bitdefender Central account, by following these steps: On any internet-connected device launch a web…
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Hello. Check the part Export the Scan Log from this article: Regards.
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Hello again. I beileve that when you will connect to the WiFi, the wipe process will begin and you can't stop it, no matter what you do. But, @Alexandru_BD (who works for Bitdefender) can give you/us more details on the wipe function. Regards.
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Hello. According to this article: "IMPORTANT! Keep in mind that once you use Erase device, it will wipe out everything from your lost laptop. All Anti-Theft tools cease to function as there will be no operating system left behind. This action is irreversible. Make sure to use it only if you are sure that your laptop has…
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Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
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Hello. Check out this article: Regards.