Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Kommentare
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Hello. Check out this article: For now, Email Protection works ONLY with the following email providers: Gmail and Outlook. So, it is not possible to get the protection for another email provider, other than Gmail and Outlook. Regards.
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Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on Contact Support in the black box and then click…
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Hello. Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue. Also, you can always contact the Bitdefender business support: Regards.
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Hello. The same steps apply also for the "Bitdefender : Dangerous" label. Regards.
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@Alexandru_BD Hello again. Thanks for your insightful comments, much appreciated. Cheers.
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Hello. So, this product is basically the evolution of SOHO (Small Office Security). Am i correct? Regards.
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Hello. Check out these articles: or and see if the steps in the articles will help you. Regards.
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Hello. -- STEP 1 -- Repair Bitdefender, by following these steps: -- STEP 2 -- If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool: or It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been…
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Hello. You should follow the steps from this article: Regards.
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congrats to all defenders… cheers… 🙂
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. First, restore the file from quarantine, by following these steps: Next, report the file(s) as false positive to Bitdefender Labs here: Regards.
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Hello. Repair Bitdefender, by following these steps: If that didn't help, uninstall the Bitdefender program using the Uninstall Tool: or It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves…
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@camarie Hello. The export/import feature looks indeed VERY useful. When i reinstall Bitdefender, i need to go through all settings. With that feature available, all i need to do is to import the exported/backed up settings. Not to mention that all other antimalware vendors have the option to export/back up the program…
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Hello. Did you receive an offer from bitdefender@hello.bitdefender.com to upgrade from Total Security to Premium Security for free? If so, those messages are legit, so nothing to worry. They contain special offers and product recommendations. Also, as @Alexandru_BD once told "the offer to upgrade to Premium Security for…
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Hello. I'll tag @Alexandru_BD to take a look here and check on your ticket's status. Regards.
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. First, restore the file from quarantine, by following these steps: Next, report the file(s) as false positive to Bitdefender Labs here: Regards.
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Hello. According to this article: "4.1. Bitdefender Solution - Family pack, being limited to 15 devices, and (i) free solutions, such as Antivirus Free and Home Scanner, being limited to 25 devices; (ii) freemium solutions, such as VPN Basic – being limited to 10 devices, Mobile Security iOS - being limited to 50 devices…
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here: Regards.
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Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on Contact Support in the black box and then click…
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Hello. You could follow the steps from these articles: Regards.
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@skelly013 Hello. We already answered here: Regards.
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Hello. Maybe you should try first to uninstall the Bitdefender program using the Uninstall Tool: It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved. If that doesn't help, contact Consumer Support like @Scott already suggested.…
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Hello. In addition to what @Flexx and @Alexandru_BD said, the Bitdefender Premium Security solution includes these programs/services: Bitdefender Total Security (Bitdefender Total Security for Windows, Bitdefender Antivirus for macOS and Bitdefender Mobile Security for Android and iOS) Bitdefender Premium VPN (For Windows,…
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Hello again. I'll jump in here with a note that Method 2 from the article in @Alexandru_BD's comment is for the Bitdefender Small Office Security solution. Regards.
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Hello. According to this article: "Note: Be sure to remember your password or keep a record of it in a safe place. If you forget the password, you will have to reinstall the program or contact Bitdefender for support." Like @Flexx already suggested, you should contact Bitdefender support. Regards.
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Hello. The chat button is functioning. First you need to disable any ad-blocker like uBlock Origin, AdBlock, AdBlock Plus etc. in your browser, next click on the chat button, wait for few seconds and the chat window will open. Regards.
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Hello. -- STEP 1 -- Repair Bitdefender, by following these steps: -- STEP 2 -- If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool: or It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been…
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Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
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Hello. According to this article: if you purchased Bitdefender from a physical retail store, you’ll find the activation code printed on a card inside the box that the Bitdefender software came in. Maybe, you should check the box again and see for a card with the activation code printed. Regards.