Firewall , alert mode - error

I have a problem with the firewall. Bitdefender itself is letting all my traffic go to the network and the “alert mode” option turns itself off. I noticed that this happens when using Office365 or Exell. You can't even turn on this blocking because it bounces to off. The worst part is that the firewall itself lets go of all traffic and allows any exit. This is not the first time this has happened. Reinstalling Bitdefender does nothing. The problem continues to occur. Does anyone have any way or hint which function is causing this.