Bitdefender and White Screen of Death (WSOD) Detection Issue

wish_forbes

Hello Support Team,

I’m experiencing an issue with my system where I encounter the White Screen of Death (WSOD) intermittently. I’m using Bitdefender for my antivirus protection, but it doesn’t seem to detect or address this problem.

Here’s what I’ve observed:

• The WSOD occurs randomly and disrupts my workflow.
• Bitdefender hasn’t flagged any threats or anomalies related to this issue.
• I’ve run several scans with Bitdefender, but the problem persists.

Does anyone know if Bitdefender is capable of recognizing or addressing WSOD issues? If not, are there any additional steps I should take or other tools that might help diagnose or resolve this problem?

Any assistance or advice would be greatly appreciated!

Thank you,

Wishforbes

Flexx

https://community.bitdefender.com/en/discussion/100790/bitdefender-and-white-screen-of-death-wsod-detection-issue

Bitdefender and WSOD Diagnosis

Bitdefender is an antimalware software designed primarily to detect and remove malware. The White Screen of Death (WSOD) issue might not be directly related to malware, which could explain why Bitdefender hasn't flagged any threats.

Steps to Diagnose and Resolve WSOD:

1) System File Checker (SFC) Scan: Run an SFC scan to identify and repair corrupted system files. Open Command Prompt as an administrator and type sfc /scannow

2) DISM Restore health: It scans and fixes corrupted system files, restoring health to the Windows image, and is typically used when Windows updates fail, system files are corrupted, or Windows is experiencing issues due to corruption. Open Command Prompt as an administrator and type DISM /Online /Cleanup-Image /RestoreHealth

3) Disk Check: Perform a disk check to identify and fix disk errors ( https://www.howtogeek.com/1033/how-to-use-chkdsk-on-windows/ )

4) Event Viewer: Review Event Viewer logs for system errors occurring around the time the WSOD happens. This can provide clues about the cause.

5) Driver Updates: Ensure all your drivers are up-to-date, as outdated drivers can lead to system crashes.

6) System Restore: If you've made recent changes to your system, try restoring it to a previous point when it was stable.

7) Memory (RAM) Test: Run a memory test using tools like MemTest86+ ( https://www.memtest.org/ ) or Microsoft inbuilt Windows Memory Diagnostic tool ( https://www.microsoft.com/en-us/surface/do-more-with-surface/how-to-use-windows-memory-diagnostic ) to identify any issues with your RAM.

8) Overheating: Check if your system is overheating, as this can cause random crashes.

9) BIOS Updates: Ensure your BIOS is up-to-date, as an outdated BIOS can cause system instability.

Additional Tools for Diagnosing and Resolving WSOD:

1) WhoCrashed ( https://www.resplendence.com/whocrashed ): A free tool that analyzes crash dumps to identify the cause of system crashes.

2) BlueScreenView ( https://www.nirsoft.net/utils/blue_screen_view.html ): A tool that analyzes crash dumps and provides detailed information about the crash.

3) SysInternals Suite ( https://learn.microsoft.com/en-us/sysinternals/downloads/sysinternals-suite ): A collection of tools from Microsoft that can help diagnose various system issues.

Running SFC (System File Checker) and DISM (Deployment Imaging Service and Management Tool) will help you replace any corrupted files in your system. Note that DISM requires an internet connection in case SFC is not able to work, as DISM connects to Microsoft Windows Update to download and replace the corrupted files.

After running the BSOD tools, you will receive a log file that will detail the type of error code you're experiencing. You can then share that error code here, or contact Microsoft Support ( https://support.microsoft.com/en-us/contactus/ ) or ask your question in the Microsoft Community ( https://answers.microsoft.com/en-us ) for further assistance.

Regards