Bitdefender 2011 Internet Security Doesn't Start Every Time

ediloso97

Hi,

I have installed Bitdefender 2011 Internet Security. Everything works fine...when it works.

After restarting Win7 Ultimate (x64), one in two times, BD icon stays grey and if I dbl click on it, it says that no account created and 0 days of expiration time...no services running

However, if I restart the PC, it may work OK.

Here is a picture

Thanks

Val

Unknown

Hi Val,

Please provide me with a screenshot of the Registration tab.

Regards,

ediloso97

Hi Val,

Please provide me with a screenshot of the Registration tab.

Regards,

Here are the screenshots:

1. The Registration tab when BD works fine

2. After restarting, the Registration tab when BD doesn't work:

3. After a few seconds with the Registration tab open I get this message:

Thanks,

Unknown

Hello,

In order to troubleshoot the issue you are encountering we would like you to follow the steps below:

1. First please unplug the internet cable from your computer or disable the Wireless adapter if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload HERE the created file.

9. Include a detailed description of the issue you are encountering.

We will analyze the information you sent and then reply via email with a possible solution.

ediloso97

Hello,

In order to troubleshoot the issue you are encountering we would like you to follow the steps below:

1. First please unplug the internet cable from your computer or disable the Wireless adapter if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload HERE the created file.

9. Include a detailed description of the issue you are encountering.

We will analyze the information you sent and then reply via email with a possible solution.

DONE

I did the procedure as BD was in a faulty state.

I hope you'll find the bug.

Regards,

Val

ediloso97

To present you the exact behavior, if the BD works fine, next time I restart it BD will not work. And if it is not working after restart it will work... This behavior is constant!

Regards,

Val

ediloso97

I have sent the file download link to support@bitdefender.com

If you need the link to to be sent to another email, let me know the new email.

Val

Unknown

Hello,

When you get the message from the screenshot (No account created) please open Task Manager and check to see if the following two processes are loaded:

- vsserv.exe

- seccenter.exe

- bdagent.exe

Last but not least please provide me with the email you used to send the log files to us so I can start the analysis.

Regards,

ediloso97

Hello,

When you get the message from the screenshot (No account created) please open Task Manager and check to see if the following two processes are loaded:

- vsserv.exe

- seccenter.exe

- bdagent.exe

Last but not least please provide me with the email you used to send the log files to us so I can start the analysis.

Regards,

I've sent you the file using the following email: vpartenie[at]gmail.com

Unknown

There is no new ticket from email:vpartenie@gmail.com

Please upload the log file HERE then send me a PM with the download link along with the information requested in the previous post.

Regards,

Unknown

Hello,

I have received the file, thank you. Please check your email for additional information.

Regards,