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Bd Av Caused My Internet Ping Value Burst Up!?

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Harry0228
edited December 2010 in Old topics

Hi All:


I've installed BD AV 2011 64bit for my new OS ( windows7 ultimate 64bit )


When surfing the web i felt slow respond than before, at first i thought it might be the problem of my ISP,


after getting help from my ISP, found the problem => the BD AV will burst up the Ping value to 20~30 times than normal


even i changed the setting: scan web ( HTTP ) traffic => uncheck


Can anyone tell me how to solve this problem?


PS:


(1) I've tried the Gdata AV ( Engine A= Bitdefender ; EngineB=Avast )=> Got the same problem


(1)If installed Avast AV pro only, it became normal


Thanks


Harry

Comments

  • Hello Harry,


    Please provide me with the following info so I can better understand the issue and the situation:


    - what type of Internet connection do you have ?


    - do you use a router ?


    - what type of network adapter do you use: Ethernet (using network cable) or Wireless ?


    Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.


    Regards,

This discussion has been closed.