Problems Updating Virus List

grounder

hello,

when I try to update the virus definition list I get the error shown in the attachment (error 2), basically the app contacts update.bitdefender.com and retrieves the definition list (I put a http logger) but for some reason the parsing of the file fails (I guess)

can you please have a look?

OSX 10.10.2

bitdefender virus scanner for mac Version 3.5 (3.5.9165)

thanks

Georgia

Hi grounder and welcome to the Bitdefender forums!

Please stop the app first (quit, cmd+Q) then delete the container this way:

1. Go to Finder, to bring it to foreground.

2. Click on GO and by holding the ALT key the Go to Folder will appear. Or press the keys Command+Shift+G

3. Type in the "Go to" bar the following:

~/Library/Containers

Delete the folder "com.bitdefender.BitdefenderVirusScanner"

Now restart the app and try to scan anything. This will trigger the update.

Wait for 1-2 hours, then update Bitdefender manually by clicking the interface button. Now everything should be back to normal.

Feel free to post back if the issue persists.

grounder

tried and now works again!!

thanks

Georgia

Glad to know that the issue is resolved.

If you have any further issue with Bitdefender Virus scanner, please open a new topic. We will be happy to help you.

[Deleted User]

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