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Problems Updating Virus List

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grounder
grounder
in Bitdefender antivirus for mac

hello,


when I try to update the virus definition list I get the error shown in the attachment (error 2), basically the app contacts update.bitdefender.com and retrieves the definition list (I put a http logger) but for some reason the parsing of the file fails (I guess)


can you please have a look?


OSX 10.10.2


bitdefender virus scanner for mac Version 3.5 (3.5.9165)


thanks

post-189149-1425629719_thumb.png

Comments

  • Georgia
    Georgia ✭✭✭
    Options

    Hi grounder and welcome to the Bitdefender forums!


    Please stop the app first (quit, cmd+Q) then delete the container this way:


    1. Go to Finder, to bring it to foreground.


    2. Click on GO and by holding the ALT key the Go to Folder will appear. Or press the keys Command+Shift+G


    3. Type in the "Go to" bar the following:


    ~/Library/Containers


    Delete the folder "com.bitdefender.BitdefenderVirusScanner"


    Now restart the app and try to scan anything. This will trigger the update.


    Wait for 1-2 hours, then update Bitdefender manually by clicking the interface button. Now everything should be back to normal.


    Feel free to post back if the issue persists.

  • grounder
    grounder
    Options

    tried and now works again!!


    thanks :rolleyes:

  • Georgia
    Georgia ✭✭✭
    Options

    Glad to know that the issue is resolved.


    If you have any further issue with Bitdefender Virus scanner, please open a new topic. We will be happy to help you.

  • [Deleted User]
    [Deleted User] mod
    Options


    Thread locked.

This discussion has been closed.

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