I have a ticket 1001209343 from my conversation with supervisor Ted today. Yesterday started receiving an annoying error message "can't connect to the server" that kept interferring with my desktop. Made 2 calls to BitDefender to find out that it was happening on a large scale for many subscribers. Toward the end of the day, it stopped and I presumed it was resolved. Upon boot up today, same thing going on all day today. Called Bitdefender again, did trouble shooting with them, ran the BitDefender fix it tool - still the error message persisted. They sent me a link to run a support tool which I could not run because there was a problem with the initial installation. The new error message indicated that the program needed to be re-installed. I sent them an email requesting remote tech support to straighten out their program on my system and sent a screen shot of the error message not stating that the program needed to be reinstalled. NO RESPONSE from the so-called BEST in class in the industry!
