Total Security 2016 Full System Scan Freeze

jamesh11

Hi,

I just need some help to quit the full system scan that has been frozen at 38% for over 48 hours and turned my PC into a slug

I'm unable to stop the scan as it wont let me. I x'd out of Bitdefender and turn the computer off for 30 minutes and longer.

When I restart the PC and open Bitdefender and then modules and system scan, it opens up the stuck at 38% screen....."Scanning..."

The scan is stuck on a file similar to this and I use an example.....user-pc-name.000-windows-inetcookie-apps-vsdbx.txt (something of this sort)

I may have to uninstall Bitdefender Total Security in order to fix this problem, but need a tool for that.

Thanks for your help and time

Regards

James

Sorin G.

Hello,

Sorry to hear about this odd behavior. Please use the tool below :

http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2016_UninstallTool.exe

After removing the product I would suggest running a chdsk to ensure the file system is not damaged.

http://www.eightforums.com/tutorials/6221-chkdsk-check-drive-errors-windows-8-a.html (same steps apply for w10)