AV Plus 2017 issues: Active Threat Control preventing Discord from starting up, random DNS issues, A

Lemi

Bitdefender Antivirus Plus 2017 latest version (installed yesterday)

- Windows 10 Pro x64 (generally working fine, sfc /scannow is not reporting any errors etc...)

 

- Active Threat Control is preventing Discord (beta version too) from starting. No slpash screen can be seen if the ATC is enabled even with 'Permissive' mode

- After the installationg eg. Skype (latest version) was complaining about DNS issues. PC is using router's IP as a DNS address and eg. Google's DNS didn't helped neither. The issue was gone right after the uninstallation of Bitdefender. After the second installation DNS seems to work somehow but sometimes Skype is still showing orange warning message regarding DNS issues.

- I've set Game profile to be launched based on 3 games. Currently this mode seems to be always on regardless are the actual games running or not. The games are configured as .exe files which are definitely not running constantly.

Sorin G.

Hello,

 

In the previous thread you mentioned you opened a case regarding the Game mode, I assume you added these details as well?

For the Skype DNS issue open a command prompt and use these commands :

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh winsock reset catalog

netsh int ip reset

You will need to reboot the machine afterwards.

For Discord I was unable to reproduce this issue this was done with ATC on Normal, please ensure your Bitdefender is up to date and there are no other security solutions installed.

 

 

Lemi

DNS issue seems to be gone now but Discrod is still not working if Active Threat is enabled regardless of it's protection level. I've tried to disable it -> Discord works just fine, when I enable it again then try to launch Discord -> Update.exe (Discord's file) is running in background but no splash windows or anything else will appear no matter how long I wait. Excluding Discord's folder in AppData\Roaming\... doesn't make any difference.

 

Event Log and Bitdefender logs are not showing any sings of this so this is really strange issue.

 

I've checked Discord's article regarding false positives: https://support.discordapp.com/hc/en-us/articles/217659737 but nothing seems to help.

 

ps. I've run support tool too. No contacts from your support had been made so far.

Sorin G.

Hello,

 

Can you please provide with the ticket number so I can do a follow up?

Lemi

Office 365 has marked you as a "spam" so I just found your response.

 

Ticket number is: 2016112917280003 (I will get back to you shortly after I try those suggestions even I'm 99% sure they wont make any difference.)

Kharval25

- I've set Game profile to be launched based on 3 games. Currently this mode seems to be always on regardless are the actual games running or not. The games are configured as .exe files which are definitely not running constantly.

Lemi

Sorin G. just to let you know that I havent heard from your support today. I hope they are working on my issues. (I'm not expecting fast responds I just wish that this will be fixed.)

pozzo

Active Threat Control prevents Opera from starting properly ((infinite 'Opening')...disabling it restores normal functionality.

Sorin G.

Hello,

 

/index.php?/profile/206333-lemi/&do=hovercard" data-mentionid="206333" href="<___base_url___>/index.php?/profile/206333-lemi/" rel="">@Lemi I see they sent you a email roughly 10 minutes ago at the time of this reply.

/index.php?/profile/206465-kharval25/&do=hovercard" data-mentionid="206465" href="<___base_url___>/index.php?/profile/206465-kharval25/" rel="">@Kharval25 For Lemi we found out that the EVGA Precision software was triggering the Game Mode and our devs are working on excluding it. If you are running the same piece of software then that is the reason, if not. I suggest contacting our support team via bitsy@bitdefender.com with the logs from the Support Tool (make sure you check the Reproduce Issue box)

http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

/index.php?/profile/34089-pozzo/&do=hovercard" data-mentionid="34089" href="<___base_url___>/index.php?/profile/34089-pozzo/" rel="">@pozzo Same as Kharval25 please contact our support team with the logs from the Bitdefender Support Tool.