[Fixed] Can't download bank statements in SafePAY
When I use SafePAY to access my bank and then try to download the monthly statement I get a message that it can't download it. Why not? The statement is a pdf document. I think I should be allowed to choose whether or not to download it but can't find a setting that will allow me to do that.
Comments
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Hello,
The situation is known and our team is working on resolving it.
The fix will be delivered via automatic updates.0 -
Thank You. Hopefully it will be soon.0 -
I'm having the same issue as well. I was told to repair my installation and nothing happened. I need to download statements for work and have to revert back to not using Safepay. When will this be fixed???0 -
Hello,
The issue has been resolved in build 21.0.23.1101 please update.
Also note that this update requires a restart for changes to take effect.0 -
On my Windows 10 computer, I undated BitDefender 2017 and have build 21.0.24.53.
Still I cannot download credit card statements. Please advise. Thank you.
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Hello,
On what Bank(URL) do you encounter this issue ?
Does this issue reproduce on your normal browsers as well or just SafePay ?0 -
Thank you, Sorin. I prefer not to identify the bank. The problem occurs when I use Firefox or Chrome.0 -
Hello,
If you do not wish to provide the URL publicly send our support team a email via bitsy@bitdefender.com to be able to investigate.
Also please include the log from the Bitdefender Support Tool.
https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html0
