[Fixed] Can't download bank statements in SafePAY

When I use SafePAY to access my bank and then try to download the monthly statement I get a message that it can't download it. Why not? The statement is a pdf document. I think I should be allowed to choose whether or not to download it but can't find a setting that will allow me to do that.

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Comments

Sorin G.

Hello,

The situation is known and our team is working on resolving it.

The fix will be delivered via automatic updates.

WestRiver

Thank You. Hopefully it will be soon.

Danni

I'm having the same issue as well. I was told to repair my installation and nothing happened. I need to download statements for work and have to revert back to not using Safepay. When will this be fixed???

Sorin G.

Hello,

The issue has been resolved in build 21.0.23.1101 please update.

Also note that this update requires a restart for changes to take effect.

MichBALT2

On my Windows 10 computer, I undated BitDefender 2017 and have build 21.0.24.53.

Still I cannot download credit card statements. Please advise. Thank you.

Sorin G.

Hello,

On what Bank(URL) do you encounter this issue ?

Does this issue reproduce on your normal browsers as well or just SafePay ?

MichBALT2

Thank you, Sorin. I prefer not to identify the bank. The problem occurs when I use Firefox or Chrome.

Sorin G.

Hello,

If you do not wish to provide the URL publicly send our support team a email via bitsy@bitdefender.com to be able to investigate.

Also please include the log from the Bitdefender Support Tool.

https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html