Exclusions not working

ids

Does anyone know the steps to copy over a dll with Bitdefender 2017 --  this has to be the most frustrating piece of software ever  - add an exclusion here, change the antivuse setting, add a file type, hours just trying to copy over a dll that Bitdefender thinks is a virus

 a so simple thing to do -- copy over 1 small dll from the F drive to the C drive, and Bitdefender is making it a pain

 

Add exclusions to the antivirus settings, added both "files and folders" and List of extensions -  nothing

Disabled the antivrus module and nothing

 

-- the only luck I have had had is that I can copy over the .dll but Bitdefender changes if from 128KN to 0 KB  - yes, Bitdefender will copy over and allow the filename to be made, but will not allow the content to be copied over

-- so I go back remove all the exclusions, turn the antivirus back on, and the only thing I can do is to delete the   0KB dll that is now on the C drive

-- been at this for days -- and this is just ridiculous that this company would make something so easy so hard

-- and I know its Bitdefender doing this since I can remove Bitdefender, and copy over the DLL with no problem, run my program - and no I've used other antivirus software to check that this wasn't a virus

 -- reinstall Bitdefender -- then, oh my, Bitdefender had to go on and erase the DLL I had copied, and I have to repeat this bloody procedure

 

 

 

 

 

 

 

 

ids

P.S. also is there a way to Hide file name extensions...another little feature of Bitdefender that we can't seem to turn off

steve808

I've given up on this (ability to turn off protection and exclusions for all files) as well.  Hope they fix it someday.

ids

Finally got this from somewhere and it did work

  1 - add an exclusion to the file in question, from the source directory

     -- install or copy the file over

    -- Bitdefender will think its a virus and quarantine it

    -- tell Bit to recover the file

2 - make a second exclusion to the file , from the destination directory

 

-- not mine, but they do seem to work

 

 

 

Sorin G.

Hello,

 

You can disable the protection by going to Bitdefender > Protection > View Modules > Anti-Virus and disable the two security modules there afterwards you can move the file and add a exclusion for it without the product trying to remove it.

I would advise disabling the Antimalware Scan Service as well as Windows will most likely attempt to block that file as well. You can find this option in Bitdefender > Settings > General.

Please also submit the file to our labs using http://www.bitdefender.com/submit to white list it should it be a false positive.