Problems with Amazon??


Hello all,


I have been having trouble getting Bitdefender to install, specifically get it to start downloading the installable. This is a new OS build, with not much on. Windows firewall is disabled but Windows Defender is active. I ran the BD connectivity executable and found some interesting items.


First off my trace to nimbus.bitdefender.net has a few request timeouts, especially when trying to hit Amazon directly. Please see below:


tracert nimbus.bitdefender.net 


Tracing route to nimbus-628749290.us-east-1.elb.amazonaws.com [54.152.9.9]

over a maximum of 30 hops:


  1     1 ms     1 ms     1 ms  lo0-100.NYCMNY-VFTTP-425.verizon-gni.net [68.129.87.1] 

  2    12 ms     7 ms     7 ms  B3425.NYCMNY-LCR-21.verizon-gni.net [100.41.217.8] 

  3     *        *        *     Request timed out.

  4     3 ms    27 ms     3 ms  0.et-10-1-0.GW3.NYC41.ALTER.NET [140.222.237.215] 

  5     5 ms     5 ms     5 ms  amazon-gw.customer.alter.net [157.130.0.238] 

  6     6 ms    13 ms    10 ms  52.93.1.109 

  7     3 ms     4 ms     3 ms  52.93.1.44 

  8    12 ms    11 ms    12 ms  54.239.42.253 

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11    31 ms    29 ms    35 ms  54.239.110.213 

 12    11 ms    10 ms    10 ms  54.239.111.85 

 13    52 ms    20 ms    12 ms  52.93.24.176 

 14     9 ms     9 ms     9 ms  52.93.24.175 

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20    10 ms    10 ms    10 ms  ec2-54-152-9-9.compute-1.amazonaws.com [54.152.9.9] 


I know you will get timeouts on the network side every so often, but it re-routes as quickly as possible, however look at lines 15-19. It took 5 timeouts for Amazon to respond. That to me is a real problem. The physical EC2 infrastructure should respond almost instantly, since it is available on the public Internet all the time.


Second the connectivity executable tried to ping bd.bdnc.net and could not get a response. It then tried to do a NSLOOKUP on this and got nothing. Please see below:


ping bd.bdnc.net 

Ping request could not find host bd.bdnc.net. Please check the name and try again.

¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯ 

nslookup bd.bdnc.net 

Server:  nyc2-qwest.bellatlantic.net

Address:  151.202.0.85


                        

¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯ 

tracert bd.bdnc.net 

Unable to resolve target system name bd.bdnc.net.


What is bd.bdnc.net to the actual download of the installable? Is it key, bc if it is then it looks to be down.


Can someone please look at this and help me solve my install problem?


Steve

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