Problems with Amazon??
Hello all,
I have been having trouble getting Bitdefender to install, specifically get it to start downloading the installable. This is a new OS build, with not much on. Windows firewall is disabled but Windows Defender is active. I ran the BD connectivity executable and found some interesting items.
First off my trace to nimbus.bitdefender.net has a few request timeouts, especially when trying to hit Amazon directly. Please see below:
tracert nimbus.bitdefender.net
Tracing route to nimbus-628749290.us-east-1.elb.amazonaws.com [54.152.9.9]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms lo0-100.NYCMNY-VFTTP-425.verizon-gni.net [68.129.87.1]
2 12 ms 7 ms 7 ms B3425.NYCMNY-LCR-21.verizon-gni.net [100.41.217.8]
3 * * * Request timed out.
4 3 ms 27 ms 3 ms 0.et-10-1-0.GW3.NYC41.ALTER.NET [140.222.237.215]
5 5 ms 5 ms 5 ms amazon-gw.customer.alter.net [157.130.0.238]
6 6 ms 13 ms 10 ms 52.93.1.109
7 3 ms 4 ms 3 ms 52.93.1.44
8 12 ms 11 ms 12 ms 54.239.42.253
9 * * * Request timed out.
10 * * * Request timed out.
11 31 ms 29 ms 35 ms 54.239.110.213
12 11 ms 10 ms 10 ms 54.239.111.85
13 52 ms 20 ms 12 ms 52.93.24.176
14 9 ms 9 ms 9 ms 52.93.24.175
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 10 ms 10 ms 10 ms ec2-54-152-9-9.compute-1.amazonaws.com [54.152.9.9]
I know you will get timeouts on the network side every so often, but it re-routes as quickly as possible, however look at lines 15-19. It took 5 timeouts for Amazon to respond. That to me is a real problem. The physical EC2 infrastructure should respond almost instantly, since it is available on the public Internet all the time.
Second the connectivity executable tried to ping bd.bdnc.net and could not get a response. It then tried to do a NSLOOKUP on this and got nothing. Please see below:
ping bd.bdnc.net
Ping request could not find host bd.bdnc.net. Please check the name and try again.
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nslookup bd.bdnc.net
Server: nyc2-qwest.bellatlantic.net
Address: 151.202.0.85
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tracert bd.bdnc.net
Unable to resolve target system name bd.bdnc.net.
What is bd.bdnc.net to the actual download of the installable? Is it key, bc if it is then it looks to be down.
Can someone please look at this and help me solve my install problem?
Steve
Comments
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Hello,
I would advise contacting our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool.
http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html0
