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Bitdefender Updates Now Working in China, But Login Issues Persist
Recently, I discovered that Bitdefender can now be installed online without the need for my router to use a VPN. However, I encountered a frustrating problem when trying to log in to my Bitdefender account. I received the following error message: "Unable to connect to the server. Sorry we are unable to connect to the…
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Why am I still get this window after the install.
I have installed the module; however, I still keep getting this window. Do you have any idea how I can get back to the Dashboard?
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VPN on PS4
Does anyone know how to use Bitdefender VPN on a PS4, or through a cable providers modem upstream from a PS4?
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vulnerability does not clear after installing updates.
I ran vulnerability scan, and it showed that I had an update to install. I installed the update, and it said that the update was installed. However, when I went back to the vulnerability scan it said that I needed to install an update, but it is the same update as indicated before. what do I do in this situation. I looked…
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Do I need to reinstall Bitdefender or is there a different problem?
I downloaded and installed Bitdefender Total Security a couple months ago and didn't have any issues with it. Recently I scanned with the rescue environment as well as use the one click optimizer due to persistent high disk usage and slow performance (which I suspected was either due to a resilient threat or errors). No…
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Bitdefender Security installation is launched, but does not install
I have alreday installed it OK in 3 devices. Last one is a W10 PC (legal), i7 sufficient disk space. I have tried several times the installation (in Administrator role), but the furthest it goes is to ask me authorize the launch of the downloaded file. And it is my best and key domestic device. No proxy. Please provide me…
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Stuck on "Uninstall your current security apps". How can you find out what needs to be uninstalled?
Installer wont let me proceed with installation until the listed app "Trend Micro Maximum Security" is uninstalled. However there is no program with that name on my computer. Is there a way to find out what exactly needs to be uninstalled? Is it possible that it is a glitch? I had found one related program (CleanerPro) and…
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Uninstall rootkit certificate
Hello, I was installing bitdefender and got a popup telling me that I need to close my firefox or opera to uninstall the root certificate so it can install it again, I dont really know what that means but it seemed really strange, but I panicked and think I pressed ok. Is this legitimate to the installation process or have…
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Preventing Inadvertent or Accidental installation - How do I stop the most annoying app installs
I'm new to Bitdefender. I recently installed the adobe viewer and accientally did not opt out of Mcafee installing itself. Does Bit Defender allow me to subscribe to a protection that stops installations of the worlds most annoying apps like McAfee? Thanks.
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Syncing Password Manager across devices
Hi, I have BitDefender Total Security on my windows PC and use password manager without problems. However Ive just tried extending it to my iPhone and iPad (by sending the URLfrom Total Security), and I can download the app but it doesnt sync and give me access to my passwords off the PC. Do i need to do something else to…
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suspicious notification to install "Installation file" from "Bitifender SRL" every time I start up
I have been getting this notification for about a week every time I start up my computer. It is asking me to install "Installation File" or installer.exe "from" Bitifender SRL on my computer. When I tried to go to the location of the file, it didn't exist, even when I turned hidden files on. Of course I denied the action…
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Trialing Total Security - No anti-virus Panel to configure scans
Build 26.0.1.2..56. Unable to configure scan to exclude files (i.e. Malwarebytes) PDF manual reads (pg 89): To except specific files and folders from scanning: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Open. But there is no AV panel. I am unable to make any…
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BitDefender Total Security
Hi, We have several Windows Computers with an admin account and a basic account. Anytime the basic account is signed into the UAC dialog pops up asking for the admin password. Even if just logging off the basic account and back in prompts this again. The path is C:\Users\Username\app data\local\temp\RarSFX3\bddeploy.exe…
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Install 77% after 45 minutes
I did clean reinstall of Windows 11. I am trying to install Bitdefender Total Security and it is taking forever. I have never had this happen before. Do I need to be worried?
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Install on Monterey
I install BitDefender on Monterey but even if the launcher goes through the process, nothing happen after that. I can see the the Bitdefender Agent in the task bar but it asks for my email address and password and that's it, nothing more happen. Bitdefender also doesn't appear in the Full Disk Access or in the upper right…
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how to change product from total security to antivirus plus ?
i have the 90 days trail in total security ... i was wondering how to turn from total security to antivirus plus?? thanks in advance
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Help Cannot Uninstall BD and Cannot Reinistall BD Cannot use PC No BD or Windows Def
I have been using BD with no problems for several years. Recently, I have been getting "reboot to complete Update error messages" so I uninstalled BD with the tool and tried to reinstall. First, I the uninstall tool told me there were errors in the uninstall process and to contact tech support. I checked this board and…
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Can't Install Bitdefender Total Security 2020 on Windows 7 SP1
I had it installed. I uninstalled it. I have been trying to re-install. After the User Account Control dialog appears and I click OK, the cursor spins for 10 seconds then nothing. No error message. Nothing in Windows Event Viewer.
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Latest version offline installer needed for free version!
My internet seed is very slow. Could you send me a offline installer link of free version? I have got some third party link. But I need official link for security reason.
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Antivirus Free Edition Not Working - Can't Uninstall
I noticed over the weekend that I had a message from Windows saying that my computer was unprotected. I opened Bitdefender and tried to start a scan but got a message saying that it failed to activate protection. I decided to try uninstalling and reinstalling it but I've now ended up in a state where it seems to be…
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Suggested - Security Enhancements - Bluetooth & WiFi
I would like to make to suggestions for added security in "Bitdefender Total Security" First, when installing Bluetooth devices. I would love to see the ability to change the Bluetooth pairing code and save that information with Bitdefender so that you would not be able to intercept a device in public or otherwise and the…
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Bitdefender antivirus free edition stuck during install at 37%
after completion of the download file and scanning bit defender got stuck during install at 37% for 3 hrs what should i do
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BitDefender installs but doesn't run
Hi, I've just installed Anti-Virus Free Edition and it doesn't seem to do anything. I download the installer and run it. That then downloads more things. When it reaches 100% it vanishes and nothing happens. Now every time I restart it asks me to login to my Bit Defender, which I do. But then that screen vanishes and…
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(Un)installer leaves a run at boot task
Uninstaller (Or idk, maybe whatsoever else connected to BD) leaves a task in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run named InstallerLauncher with the following contents: "C:\Program Files\Common Files\Bitdefender\SetupInformation\{C12EDCD9-A219-4778-A5FC-0D0F1F219F12}\setuplauncher.exe"…
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Problems with Amazon??
Hello all, I have been having trouble getting Bitdefender to install, specifically get it to start downloading the installable. This is a new OS build, with not much on. Windows firewall is disabled but Windows Defender is active. I ran the BD connectivity executable and found some interesting items. First off my trace…
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How To Install Bitdefender 2017
The steps to install Bitdefender 2017 on your system are available in this knowledge-base article: http://www.bitdefender.com/support/installing-your-new-bitdefender-2017-subscription-1710.html IMPORTANT: there will be no offline kits for Bitdefender 2017
