Uninstall rootkit certificate

NotOcelot

Hello, I was installing bitdefender and got a popup telling me that I need to close my firefox or opera to uninstall the root certificate so it can install it again, I dont really know what that means but it seemed really strange, but I panicked and think I pressed ok. Is this legitimate to the installation process or have I accidently downloaded some malware.

Gjoksi

Hello.

This has been a known issue and should have been already fixed by the developers:

https://community.bitdefender.com/en/discussion/comment/310424#Comment_310424

Anyway, you should contact Bitdefender Consumer Support:

https://www.bitdefender.com/consumer/support/help/

Regards.

NotOcelot

Sorry I'm a little ignorant on the topic, what exactly is the use for the root certificate, is it for online threat prevention security?

Gjoksi

Hello again.

Bitdefender install their own root certificate for scanning SSL websites, as part of the Online Threat Prevention module.

Regards.

NotOcelot

Ok so there is no worry about any malware or anything correct, my mouse randomly kept moving upward the day after i downloaded, and got concerned about some malware, but scans coming up as clean

Gjoksi

Hi.

Perform a System Scan on your device and see if it will find malware or not.

Also, just to be sure, you could perform a scan with these FREE malware removal tools:

Kaspersky Virus Removal Tool 2020

https://www.kaspersky.com/downloads/free-virus-removal-tool

ESET Online Scanner

https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

F-Secure Online Scanner

https://download.sp.f-secure.com/tools/F-SecureOnlineScanner.exe

Malwarebytes AdwCleaner

https://adwcleaner.malwarebytes.com/adwcleaner?channel=release

If both Bitdefender and the malware removal tools will not find find any malware on your device, then you have nothing to worry about.

Regards.