suspicious notification to install "Installation file" from "Bitifender SRL" every time I start up
I have been getting this notification for about a week every time I start up my computer.
It is asking me to install "Installation File" or installer.exe "from" Bitifender SRL on my computer.
When I tried to go to the location of the file, it didn't exist, even when I turned hidden files on.
Of course I denied the action every single time so far.
Is this a virus, malware etc?
Bitifinder still updates every now and then so why does it need to install something?
Best Answer
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Hello.
Could be a malware.
First, do a System Scan with Bitdefender and see if Bitdefender will find any malware on your system.
If Bitdefender will find any malware, before doing any actions after the scan is done (like quarantine/delete the malware sample), do the following steps:
Take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
and
create a log file on your Windows device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Also, you could perform a scan with these FREE malware removal tools:
Kaspersky Virus Removal Tool 2020
https://www.kaspersky.com/downloads/free-virus-removal-tool
ESET Online Scanner
https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe
F-Secure Online Scanner
https://download.sp.f-secure.com/tools/F-SecureOnlineScanner.exe
Malwarebytes AdwCleaner
https://adwcleaner.malwarebytes.com/adwcleaner?channel=release
Regards.
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