Upgrade Uninstall for 2017 Stuck

ChunkyGal

Uninstall step from 2016 to 2017 was taking hours.  I have now tried to RESTART the computer and this, too, is taking hours.  I have already upgraded on another computer with same internet speed successfully.  Can I leave it in the RESTART mode to see if it will clean up after itself?  Again, we are talking HOURS.  Windows 10 does not like interruptions and I do not want to have to reinstall the O/S.  Please advise if I can just wait this out???

 

Sorin G.

Hello,

 

I would suggest running the Bitdefender Uninstall Tool for both 2016 and 2017 to ensure a clean machine. (Please run them with Administrator privileges).

http://www.bitdefender.com/uninstall

Afterwards a System Integrity Check would be recommended to avoid such situations in the future.

https://support.microsoft.com/en-us/kb/929833