Wallet Not Remembering Passwords/Edits


I've contacted support over this and with their help uninstalled and re-installed bitdefender antivirus plus 2018.  The thought was because I'm away from internet for extended periods something plugged up because of inability to update.  I had a ticket open and thought I'd be contacted but no love yet.  initial support response was fast but I've been in and out so thought I'd take it here.