Wallet Not Remembering Passwords/Edits

I've contacted support over this and with their help uninstalled and re-installed bitdefender antivirus plus 2018.  The thought was because I'm away from internet for extended periods something plugged up because of inability to update.  I had a ticket open and thought I'd be contacted but no love yet.  initial support response was fast but I've been in and out so thought I'd take it here.

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Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.